Consultant
Infosys
Auckland
13h ago

Role

s and Responsibilities :

  • ServiceNow lead / Functional consultant
  • Requirement gathering
  • Stakeholder management
  • Customer management
  • Skills / Competencies :

  • IT Service Management (ITSM) based on ITIL best practices
  • ITIL Service processes of Incident, Problem, Change, Release, Request fulfillment, Configuration Management and Service Desk function.
  • Handled multiple projects for IT Service Management (ITSM) tools (ServiceNow) implementation and customization based on ITIL best practices.
  • Experience in designing the solution for clients
  • Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
  • Excellent consulting skills - Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
  • Detailed knowledge and experience of ServiceNow.
  • Integration of ServiceNow with other applications & toolsets
  • Java Scripting and Angular JS hands on experience
  • Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
  • Experience of working in an agile environment
  • Team leading and / or management, including team planning and prioritizing
  • Essential :

  • Tertiary Qualification in IT / Computer Science / related discipline.
  • Preferred :

  • Certified ServiceNow Administrator
  • Certified Implementation Specialist
  • ITIL V3 Foundation
  • Additional Skills :

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills.
  • All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees.

    Infosys is proud to be an equal opportunity employer.

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