Customer Engineer
Microsoft
Auckland City, AUK
2d ago
source : ExploreJobs

Microsoft’s Customer Success helps customers maximise their investment in Microsoft Dynamics 365 solutions, the full portfolio of Microsoft Products and Microsoft Azure through accelerated adoption and productive use of technologies.

The Microsoft Business Applications Customer Success team is part of a worldwide organisation of exceptional people who lead and serve our customers to realise their full potential through software and services.

We are part of a diverse and multi-cultural team of customer focused and results-driven influencers. With a growth mindset and collaboration at its core, the Customer Success organisation leverages the unique talents and skills of all individuals to drive success and deliver results.

This is your opportunity to work and learn with the foremost Microsoft Dynamics 365 experts on a variety of projects, technologies, and geographies.

At Microsoft you will be provided with a range of opportunities for professional and personal development across all our technologies and business.

As a member of the Microsoft’s Business Applications Customer Success Team, you will work on the largest and most complex customer projects across Asia that will make a real difference in millions of people’s livesEmpower every person and organization on the planet to achieve more.

Our mission statement is a commitment to our customers. We deliver on that commitment by striving to create technology that is accessible to everyone.

This is what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower our employees, so that they can achieve more.

Our leadership is focused on bringing out the best in our people, supporting their goals, and allowing them to find deep meaning in their work.

Growth mind-set : At Microsoft, we’re insatiably curious and continuously learning. We lean into uncertainty, take risks and learn fast from our mistakes.

We build on each other’s ideas because we are better together.Customer obsessed : We are passionate about helping our customers achieve more.

We listen and learn about our customers with a beginner’s mind; bringing solutions that meet their needs and innovation to surprise and delight them.

Diversity and inclusion : We don’t just value differences, we seek them out and invite them in. Microsoft is a place where employees can be who they are.

As a result, we have better ideas, better products and our customers are better served.One Microsoft : We are a family of individuals united by one mission.

We work together, build on each other’s ideas and collaborate across boundaries to bring the best of Microsoft to our customers as one.

Making a difference : We stand in awe of what human’s dare to achieve and we are motivated every day to empower billions of people to achieve more through our technology and innovation.

Our employees harness the power to build on the company’s far-reaching momentum and are driven to change the world.We are committed to reinvent business processes and productivity, build the intelligent cloud platform and create more personal computing.

These three goals are interconnected; allowing us to attract, develop and retain the best talent to be more innovative in the products and services we develop, in the way we solve problems, and in the way, we serve the needs of an increasingly global and diverse customer and partner base.

ResponsibilitiesCustomer Engineer (CE) provides technical leadership for Dynamics customers around the world to accelerate the pace at which Dynamics 365 is embraced and promote health in their IT environments through onsite, remote and dedicated services.

As part of Customer Success, CE partners with Commercial Technical Support and Enterprise Services to strengthen the Microsoft Services Field Engineering capability worldwide.

As part of Microsoft’s Customer Success Organisation a CE provides various services to our Enterprise customers to increase systems availability, resolve critical issues and ultimately improve the health of our customers’ environments.

The CE’s work with experienced technical staff to ensure they have the skills to maintain and troubleshoot their solution in line with Microsoft best practices.

When things do go wrong we provide rapid on-site expertise to resolve critical situations.Further, the CE’s will partner with internal and external stakeholders to accelerate client transformation by providing architectural, design and advisory services.

This is a unique opportunity for individuals that possess a deep technical and business expertise and are able to solve complex technical problems through sound, creative troubleshooting, examine possible workarounds and escalations as required.

  • CE set an example of excellence as a Microsoft representative, enhancing the company's image and reputation through your credibility, preparation, commitment and first-class deliveryQualificationsRequired Skills and Experience : Ideal candidate would have 5+ years’ experience with Microsoft Dynamics 365 CE, preferably with multiple versions (2011-2016) and Dynamics 365 CE Online and Power Platform skillsMicrosoft Certified Business Management Solutions Professional Installation and Deployment for Microsoft Dynamics 365 certification preferred but not required at hire;
  • will be expected to be completed within 6 months of hire.Dynamics 365 CE Customer Engineers should be experienced in implementing, operating, tuning and troubleshooting Dynamics 365 CE systems, ideally in multiple industriesMicrosoft accreditation in SQL preferredDevelopment experience preferred.

  • Advanced Development experience in .NET languages (C#) and JavaScript would be advantageousProficiency in English language is requiredExperience in the enterprise customer arenaFace-to-face customer engagement skillsExcellent written, oral and presentation skillsTroubleshooting knowledge & skillsGood understanding of ITIL / Service ManagementDemonstrate strong communication skills;
  • ability to develop strategic ongoing customer relationships, gain trust and respect for the company.Engineers must also possess strong technical writing, presentation and training skills.

    Enjoy team work, and actively contribute to their peer group as well as our customer account teams.Communicate at various levels from CIO to the technical staff on the ground.

    Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

    If you need assistance and / or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

    Benefits / perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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