Customer Service Representative
Auckland, N, NZ
6d ago

We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative with TTEC in Auckland, New Zealand.

You’ll be supporting one of the world’s most respected travel brands.

What You'll be Doing

You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding.

You'll use your get it done , high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions

As a TTEC Customer Experience Champion, you’ll enjoy :

  • Career advancement opportunities
  • Employee Rewards and Employee Discounts
  • Continuous training and mentoring lots of learning for aspiring minds
  • Diverse, inclusive, and community-minded organization
  • A fun and encouraging remote work group
  • And yes, all the competitive compensation and benefits you'd expect from a global, award-winning employer of choice
  • Why you? What you bring :

    Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you.

    And the ability to connect yourself is what you bring to the table along with the following :

  • 1-year previous experience in a customer service or similar role, preferably within a contact center environment.
  • Airline or travel industry experience preferred
  • Exceptional communications skills.
  • A positive attitude and the desire to delight our customers every chance you get.
  • A capacity to retain technical / product knowledge.
  • Fast and accurate keyboard skills and is comfortable with computer systems.
  • Attention to detail, efficiency and strong organizational skills.
  • Ability to adapt and excel in fast-paced work environment
  • Our purpose is to deliver humanity to business and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters.

    As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.

    About TTEC

    We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

    Your role brings that principle to life.

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