Customer Service Consultant - Consumer
Heartland Bank
Auckland, NZ
1d ago

Kia ora! We’re looking for a new Customer Service Consultant - Consumer to join our awesome Customer Services team based in Newmarket.

Is this your next role?

Our Customer Services team delivers the best Customer experience to our Consumer clients. Working closely within a team of Customer Service Consultants in the Customer Care department, you’ll provide excellent service to both internal and external customers.

Does this sound like you?

With a passion for customer service, you’re resilient and adaptable. You excel at building relationships with your clients and internal team.

Your life skills enable you to relate to people of all walks of life. You excel in a fast paced environment and are at your best when you are busy.

With a positive, collaborative mindset, keys to your success will include :

  • Customer service experience
  • Retail banking experience ideal
  • Call centre experience advantageous
  • A bit about us and what we do Heartland is an NZX / ASX-listed financial services group with big growth plans. Heartland owns both Heartland Bank in New Zealand and Heartland Finance in Australia.

    We provide award-winning savings and finance products to a diverse range of customers including business owners, farmers and retirees.

    Through Heartland Digital, we build and deliver seamless and flexible digital platforms to create the best experience for our customers.

    Can you see yourself here?

    We’re innovative and always evolving. We work together as one team and have big ambition. We’re committed to creating a culture of inclusivity that celebrates our diverse backgrounds and supports the wellbeing of our people.

    We offer real opportunities for learning and career development. You can also drive change through our internal groups (including Manawa Whenua - our Māori group, Rainbow Committee, Diversity Committee and our Green Team).

    Some of our other benefits include :

  • excellent insurance package
  • te reo Māori lessons
  • yoga and mindfulness classes
  • sports teams including touch, netball and football
  • daily breakfast, fresh fruit and Friday night pizza and drinks
  • Diversity & Inclusion

    At Heartland, we’re proud to celebrate the many characteristics that make each of us different. We are committed to improving the inclusiveness of our workplace, enabling our people to be authentic and helping us better understand and respond to our customers.

    We’re currently working towards getting the Rainbow Tick and have just become a Hearing Accredited Workplace.

    Heartland is an equal opportunity employer. We strongly encourage everyone to apply and we welcome everyone to the team.

    Please let us know if you need any adjustments throughout the application or interview process including a sign language interpreter or speech-to-text reporter.

    In your application, feel free to let us know what your pronouns are (for example, she / her, he / him, they / them etc).

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