Guest Service Agent
Wyndham Destinations
Mt Aspiring Road, Wanaka, Otago, New Zealand,
1d ago

Go Put the World on Vacation

At Wyndham Destinations our goal is simple : to put the world on vacation. Our award-winning team of nearly 25,000 associates is diverse and dedicated, caring and creative.

Together we’re shaping the future of the timeshare industry by doing things never done before. That’s part of what makes our work fun and interesting.

Every day is a chance to learn something new and influence the global business.

Go where you grow.

Club Wanaka is a comfortable and stylish South Island resort which offers guests the perfect base to unwind and entertain family and friends in between exploring New Zealand’s attractions.

How You’ll Shine

Our company’s vision is to put the world on vacation! As a Guest Service Agent, you will be responsible to provide a personalised yet consistent experience to our valued owners and guests during their stay.

A focus on providing a high level of service to support their needs along with supporting the day-to-day operation of the hotel front desk.

  • This includes but is not limited to;
  • Greeting and registering of owners and guests through a personalised check in and check out process
  • Providing information to local area attractions & dispensing information and portage of luggage,
  • Cash handling and balancing procedures,
  • Tour & travel enquiries / bookings & reservations,
  • Supporting night audit procedures
  • Have a full understanding, and ensure correct procedures are followed regarding lost property
  • Ensure proper reporting and recording of all items of maintenance required in guest rooms and public areas
  • Ensure resort security procedures are always adhered to
  • Provide a neat, professional appearance and safe workplace including maintaining reception and foyer area in a clean and tidy state at all times
  • How You’ll Be Rewarded

    Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include :

  • Discounted hotel and resort stays
  • Subsidised private health cover*
  • Learning opportunities through our global online learning platform
  • What You’ll Bring

  • Display innovation through inspiring, creating and improving processes and products
  • Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise
  • Display leadership values by ensuring effective communication and respecting your peers and managers.
  • Support others within the team and empower each other wherever possible
  • High standard of personal grooming
  • Excellent communications skills (both verbal & written)
  • Demonstrates exceptional customer service and a passion for it
  • Possess a thorough knowledge of the operation of Email, MS Office Suite, PABX, RMS, Credit Card settlement machines, facsimile, etc.
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • A World of Inclusion

    Hospitality is at the heart of all we do at Wyndham Destinations, including how we treat each member of our growing community.

    Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

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