Technical Business Analyst
Auckland, New Zealand
6d ago

Our purpose

Here at Datacom we connect people, process, and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

The Nitty Gritty

We have over 7,500 people across our global offices, and generate an annual revenue of over $1.5 billion, this makes us one of Australasia's largest professional IT services companies.

We have extensive expertise across the full spectrum of IT services, from business consulting through to data centres and even payroll.

With this comes a long list of significant clients.

Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.

About the role

As a Datacom Technical Business Analyst within the Application Services team you would engage with our customers from the outset, helping them define objectives and requirements showing leadership and innovation.

You would work with our customers to design solutions and the associated programmes of work to deliver the solution in such a way as to maximise customer return on investment.

You will have a solid business background, being able to talk the language of your customers so they can see that you have captured their requirements, and they understand the solution you are proposing.

You will be equally adept at translating these requirements into technical documents that enable accurate and rapid delivery of quality solutions.

Key day to day tasks might typically include :

  • Establishing and eliciting requirements
  • Grooming backlogs
  • Establishing user personas and journeys, business rules, optimised processes, data models, API and integration points, and any other elements required to bring the requirements to life for all of your stakeholders
  • Creating documentation i.e. use cases, user stories, specifications, proposals and strategy documents
  • Collaborating with the solutions team to design effective solutions
  • Running workshops with groups of customer and internal stakeholders
  • This position will see you utilising your expertise to be a champion for our customers, helping them improve their business.

    You will also be responsible for :

  • Gathering requirements such as the API endpoints, parameters, HTTP methods from the developers to prepare the documentation
  • Using Swagger UI to create the documentation which will involve HTTP error status codes, overview, getting started guide, a quick reference manual, what API endpoints need to be used to trigger certain actions
  • Depicting system behaviour through Activity and Sequence diagrams
  • Using tools such as Postman or Soap UI to test API endpoints
  • Interpreting code snippets to provide JSON response examples. Knowledge of .Net and / or Java programming languages required.
  • Working with API keys for authentication and authorization
  • Performing analysis on service-oriented architecture - particularly microservices architecture
  • Supporting the Solution Architects with making sound system architectural decisions
  • People with software development or test / QA background that have moved, or are looking to move, into a Business Analyst role are welcome to apply.

    Why you want to join us

    At Datacom we believe that doing good, is good for business. We've maintained our local family feel whilst expanding globally, across Australia, Asia, US and the UK.

    Our brand and reputation depend on proving the promise' and we aspire to be a trusted business partner for our customers across an array of industry sectors.

    This is a fantastic opportunity to join a tight-knit team in the midst of an incredibly exciting time as we take on the challenge of helping our customers grow their businesses.

    All this backed by NZ's largest privately owned IT firm, Datacom.

    We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers, and a supportive, flexible working environment.

    If you want to join a company making a difference, apply now!

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