Inbound Lead Consultant
Crown Worldwide Group
North Shore, Auckland, NZ
6d ago

Crown Relocations is one of the world’s largest relocation companies, providing a complete range of relocation services.

We are looking for an energetic and dynamic customer service professional to represent our company to customers on the move.

If you are an excellent communicator who loves variety, hard work and a fast paced environment, then this is the ideal job for you.

We require an ultimate team player to join our Head Office Customer Service Team. We are looking for someone with the X factor who loves to engage with customers over the phone, and lead people.

The Role

This role is responsible for receiving telephone, internet and web enquiries from customers located throughout New Zealand.

Our Consultants provide advice and assistance on Crown’s range of services and ensure a great customer experience by demonstrating exceptional listening and decision making skills.

You will be engaging, friendly and confident with an outstanding telephone manner.

Skills and Experience

  • Experience within a contact centre, dealing with high volume customer contact
  • Excellent attention to detail and information gathering ability
  • Exceptional organisational and time management
  • Quick decision making abilities
  • Professional telephone manner with the ability to build instant rapport
  • Ability to learn and adapt to new systems and processes quickly
  • We can offer

  • A competitive salary that reflects the calibre of the individual required
  • Opportunities for career development within a global organisation and market leader
  • Employee benefits programme, including life and income protection insurance
  • Ongoing training and support
  • Free onsite parking
  • A fun and energetic environment
  • More information about Crown Relocations is available through our website : www.crownrelo.co.nz .

    Please send your application, including current CV, to Leigh Rayson, Service Centre Manager, via email at lrayson crownww.com

    Applicants for this position should have NZ residency or a valid NZ work permit.

    We are an equal opportunity employer and value diversity at our company.

    Only successful candidates will be contacted.

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