Job Summary One of the most recognised names in the industry, Hilton Hotels & Resorts offers travellers a world of authentic experiences.
The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued, and respected.
Our unique location offers our guests two hotels from the Hilton brand to choose from : Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown and all of our Team Members get to work across both brands WHAT WILL I BE DOING?
In your new role as Executive Housekeeper, you are responsible for the overall operation and control of all aspects in the Housekeeping Department.
Quality, Service and high standards are critical to ensure an exceptional Guest Experience. More specifically you will :
Lead and motivate 70 plus Team Members, driving personal and professional standards, loyalty and development
Set departmental objectives, policies and procedures
Monitor and control departmental budget, forecast and strategic planning
Coordinate department operations and meetings
Conduct quarterly and annual Team Member appraisals
Be pro-active in internal and external audits
Coordinate department recruitment and training
Perform routine inspections of all housekeeping and public areas
Plan and execute deep cleaning and all other relevant projects
Manage, efficiently, stock control and the maintenance of equipment
WHAT ARE WE LOOKING FOR? The ideal candidate will have a passion for the hospitality industry and can demonstrate the ability to take ownership and responsibility of tasks as well as successfully drive a team.
To be successful in this role, you should maintain the attitude, behaviour, skills and values that follow :
Previous experience managing a culturally diverse team
Strong communication and organisational skills
Experience in managing a departmental budget
Commitment to delivering a high level of customer service, both internally and externally
Positive attitude & the flexibility to respond to a range of different work situations
Demonstrated ability to work efficiently under pressure
Intermediate computer skills
Previous experience with a Hotel Property Management system such as OnQ PM is an advantage
A degree or diploma in Hotel Management or experience in similar role
WHATS IN IT FOR YOU? As a Hilton team member you can expect to receive the following and more :
Competitive benefits such as daily dry-cleaned uniform and hot meal in our Team Member restaurant
Member of the Hilton GO program giving you access to discounted room and F&B rates worldwide
Access to Hilton University training, offering more than 3,500 learning programs
Participate in ongoing recognition programs
Training & development and worldwide career opportunities