Desktop Support Engineer (Level //Project Basis/Singaporeans Only)-JL
OakTree Consulting
Queenstown
2d ago
source : JobsCentral

Various Location / Renewable contract / Government Projects / 5D

Job Scopes :

  • Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Provide user data and application recovery
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware / software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches / Policies
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Provide VIP support (Preferred)
  • Resolve and update incidents with in SLA and also update stakeholders for P1 cases
  • Update KB with solution provided
  • Requirements :

    Min Diploma in IT / relevant field or higher

    Minimum 2 Years of experience in IT System Infrastructure

    Good working knowledge experience in implementation / maintenance of IT infrastructure

    Additional advantage if you possess skillsets in System / Network Certs, IT Security Skillsets

    Keen to apply?

    Please submit your resumes to Email address blocked with the following details in MS Word format :

  • Position applying for
  • Current / Last remuneration
  • Expected remuneration
  • Notice period
  • We regret that only shortlisted candidates will be notified.

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    Lee Keck Ying EA License No : 06C4642 EA Reg No : R1877544

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