Relationship Manager
Aotal
Auckland CBD
4d ago

Aotal understands that people form the heart and soul of any organisation. We're 100% Kiwi owned and operated software development company and proud to have created SnapHire, New Zealand's most widely adopted Applicant Tracking System which ensures organisations can take control and ownership of their recruitment strategy in order to source, hire and onboard the very best talent available.

Late last year, as part of our focus on quality and continuous improvement, we commenced a process to evolve our support and client engagement function into a client centric and proactive partnership model where our total focus is on maintaining deep, proactive and strategic relationships with all client organisations.

This inevitable 'next step' in our journey also reflects the growth and success we have experienced with SnapHire over the last few years plus also coincides with the launch of the SnapHire Marketplace where we are now able to assist clients integrate with other best of breed technologies across the entire HR ecosystem.

We are looking for a new team mate with skills, knowledge and experience specific to building relationships and delighting our clients.

Essentially you will be responsible for a portfolio of SnapHire customers, engaging with business leaders, HR and talent acquisition managers, recruiters and hiring managers in order to gain a detailed understanding of how their organisation ticks, their challenges, and what success looks like to the key recruitment stakeholders.

You'll work closely with them to identify strategies to achieve their organisational goals. However you're not in it alone though, you are part of a wider team comprising other Relationship Managers, Client Success Consultants, Software Engineers, and an Operations team who are all committed to helping both you and our client organisations.

A week in the life of a Relationship Manager involves :

  • Meetings with your clients both offsite, in our office, and over Zoom to discuss current work and provide updates on projects
  • Liaising / engaging with your clients regarding any large programmes of work
  • Seeing any opportunities in the room, helping to prepare proposals / presentations / statements of work around any project that helps your client deliver against their recruitment strategy
  • Working with other teams across to company to ensure you / your team are clear on their deliverables
  • Creating high quality presentations / webinars aligned with our Aotal brand
  • Being your client's key point of contact at Aotal regarding any aspect of our relationship, answering their questions and ensuring they are always kept in the loop
  • Taking responsibility for renewing your client's contracts as required
  • Meeting with your team to share learnings / client feedback and gain support as you continue learning and growing in your role and your career
  • Proactively engage and build genuine relationships with customers as a trusted advisor to deeply understand their organisation, their hiring needs, and the challenges they face
  • Ideally

  • You possess a confident and engaging personality with a goal of achieving trusted advisor status - people will want to meet with you!
  • You'll ideally be based in Auckland, but your customer portfolio will be NZ-wide and could potentially include some of our Australian clients
  • You'll know the importance of a company's culture, and you will strongly believe in a partnership and solutions orientated approach to customer relations
  • You are motivated to use your commercial acumen towards growing our client's adoption of HR tech and tools in order to add value and in doing so make them more productive and efficient
  • The client's best interest will be at the heart of everything you do!
  • You are outgoing and eager to build strong and meaningful relationships with customers and industry partners in a wide variety of settings and situations
  • Your communication skills are exceptional. Internal and external, written and oral communication are critical in this role.
  • You have an ability to present and interact with customers at all levels up to C-Level with ease and professionalism

  • You possess strong attention to detail (you will be preparing proposals, quotes, contracts, invoices, internal reports etc)
  • You have an interest in continuous improvement, both internally, and for our clients, challenging the status quo when appropriate
  • You have grit, and a proven track record of success
  • Qualifications / Experience :

  • Ideally Bachelor's Degree in Business, Engineering, Information Systems, Computer Science (BSc, MCA), HR or Communications etc.
  • 5+ years of relationship management, account management or consulting
  • Track record of demonstrating excellent customer satisfaction, building relationships, problem-solving skills, de-escalation and emotional intelligence
  • Hands-on expertise with SaaS software applications and best practices
  • Ability to communicate complex issues and creative solutions in an easy to understand manner
  • Experience working in a fast-paced environment with the ability to manage multiple concurrent projects with good judgement and decision making
  • Ability to conduct oneself with professionalism in all situations, including in high-pressure scenarios
  • Preferred :

  • Experience with ATS, HR technologies, as well as, SaaS / On-Demand applications
  • Financial acumen around professional services KPIs (i.e. revenue, margin, utilization)
  • In return we can offer :

  • A fully flexible working environment
  • A very varied and interesting role in which you can develop and grow
  • A supportive and innovative team around you
  • The opportunity to make a positive difference to the lives of literally hundreds of thousands of Kiwis
  • We want to hear from you, click on apply now as we can't wait to start a conversation!

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