Head of IT Operations
Christchurch City
4d ago

Are you looking for an opportunity to develop your leadership skills, operate services covering the whole Canterbury region, make a significant difference to the working lives of 850 staff, while working in an exciting, evolving, modern hybrid cloud operating environment?

About the Role Kōrero mō te tūranga

We are looking for an Head of IT Operations who thrives when collaborating with other leaders, wants to inspire and lead a high energy crew, wants to wow their customers, knows how to listen, builds amazing relationships across an organisation and can provide security and confidence in an emergency under pressure.

Environment Canterbury operate a large technical environment across numerous locations and servicing a variety of diverse customers, from Passenger Transport to Civil Defence.

You’ll have experience leading teams and supporting customers across a broad enterprise including Infrastructure, Network, Desktop, Mobile, and Custom software.

Experience in practices for an Agile environment would be greatly valued. You'll work with our delivery and chapter leads to provide the best possible services to our customers from public to the councilors themselves.

Our IT Operations stack :

  • Hybrid cloud
  • WAN including Radio and IoT
  • Office environments, mobile, desktop, video conferencing, call center, broadcast council meetings, meeting spaces
  • Azure dominant but including aspects of AWS and Google Cloud
  • Microsoft 365 for Enterprise including D365
  • Emergency operations center 24 / 7, high availability infrastructure
  • Public transport bus operations
  • Snowflake, Synapse and SQL Server data services
  • Here's what we can offer you in the Technology group at ECan :

  • You'll be empowered to use your operations knowledge and expertise to create the best customer centric services, and IT environment you can envisage
  • You’ll get to use your leadership and strategic skills to work with our technologists and make a direct impact on the digital strategy of the organisation
  • You'll be challenged to maximise our IT investment to achieve business outcomes effectively, efficiently, and always with adaptability and quality in mind
  • We truly value our people and want you to succeed here, so we offer opportunities for personal and professional development, and a flexible working environment
  • Here's a bit about what you'll do in this role :

  • Lead our IT Operations teams and influence practices, standards, and policy for our operations stack.
  • Actively participate as a member of our Digital leadership team.
  • Collaborate with other leaders in the Technology team.
  • Foster an inclusive environment and actively promote diverse thought amongst the wider team.
  • Lead our foundations pipeline building the infrastructural platforms to support ECan's work in water, biodiversity, land, air, public transport and much more.
  • About You Mōu

  • You're a technology leader; you're passionate about customer service and awesome technology focused on the user
  • You can balance the needs of the business with the needs of our teams in ensuring we are always focusing on the right things
  • You've got deep experience in a broad range of technology builds and architectures. Ideally with solid experience in cloud, network, security, enterprise tools such as CRM, Finance, and software architectures
  • You're a strong advocate for quality, observability and continuous improvement
  • In return you’ll have the trust and autonomy you need to make a lasting, positive impact on ECan's platforms. We value experimentation and decision making through metrics, and always proving that we're working on the most valuable thing
  • Demonstrate and align with the Environment Canterbury values of People First Manaakitanga (people, customers and staff come first), Integrity Pononga (trust in us and our information), Can do Māiatanga (be brave and make it happen), Collaboration Whanaungatanga (together works best), Stewardship Kaitiakitanga (good decisions today for tomorrow)
  • Requirements

  • Proven experience in leading IT operations including helpdesk, infrastructure and complex business technology needs
  • Proven experience across a wide breadth of technologies and operations models
  • Excellent leadership skills with a focus on being a learning organisation and adaptability
  • Knowledge of Microsoft enterprise services and licencing, such as Azure and Dynamix
  • About Environment Canterbury Kaunihera Taiao ki Waitaha

    Environment Canterbury is responsible for managing the Canterbury Region’s natural resources the air, soil, water and the effects of land use on the environment.

    We have around 850 staff across Canterbury.

    The Council’s specific responsibilities include :

  • Regional planning, consenting and compliance to manage land use and water quality, soil, air, and the coastal environment
  • Hazard management and flood protection
  • Biodiversity and pest management
  • Public transport services
  • Harbour navigation and safety, and marine pollution response
  • Regional parks
  • Civil defence
  • Environmental monitoring and reporting
  • Benefits of working at Environment Canterbury Ngā hua o te Mahi i te Kaunihera Taiao ki Waitaha

  • Modern purpose-built offices in the heart of the rapidly regenerating Christchurch CBD
  • We are a collaborative and committed wider IT team
  • Career development and internal opportunities across the organisation
  • Comprehensive Induction Programme
  • Access to discounted healthcare scheme
  • Life & Terminal Illness Cover
  • Income Protection Insurance
  • Free annual flu vaccination
  • Flexible working
  • Apply today and support us in taking action to shape a thriving and resilient Canterbury, now and for future generations

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