Business Engagement Manager
Alexander James
2d ago

Permanent / Full Time

  • Newly created leadership role
  • Managing business change requirements
  • South Auckland location
  • Our client, a large and iconic, domestic and international manufacturer are looking for a Business Engagement Manager to join their IT Management team on a permanent basis.

    This role is based in Glenbrook and would ideally suit someone who is based in South Auckland or surrounding areas.

    We are looking for a candidate who can be the glue between technology and the business by providing expertise in customer relationship management and service delivery.

    You will be developing and leading the business engagement team (Business Analysts, Project Managers and Service Desk) and driving best practice.

    This role will also see you managing the ITIL framework for IS and assisting with creating / reviewing IS road maps.

    To be successful in this role you will have the following experience :

  • 5+ years in a business engagement, service delivery or similar role
  • 5+ years leadership experience
  • 3+ years leading an IT Service Desk
  • ITIL Foundations Certification and practical experience utilising the ITIL framework
  • Outstanding communication skills with the ability prioritise business requirements and manage the technical delivery of them
  • Have the ability to turn technical information into easily digestible material
  • Previous budgeting and resource allocation experience
  • It will also be advantageous to have experience across the SDLC in an Agile environment.

    You will be a natural people person with a strong ability to influence and manage stakeholders with at times opposing views and your leadership skills will help to drive a high performing and motivated team!

    We are looking for someone who is committed to achieving excellence in what they do. If this sounds like you, please apply now or give Katie York a call on 021 191 9151.

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