Emergency Medical Dispatcher - Trainee Call-taker
Wellington Free Ambulance
Wellington, NZ
2d ago

The role

As an Emergency Medical Call Taker, you will be responsible for receiving 111 emergency calls, managing the caller, and gaining and inputting critical information into the system to allow effective dispatching to occur.

You will also receive non-urgent medical calls.

The role requires shift work, which is currently working two 12 hour days, followed by two 12 hour nights. This pattern takes a large amount of resilience and energy and the ability to follow this is critical to the role.

This role is key to Wellington Free and will work closely with the community as an essential part of the service Wellington Free provides.

You will ensure all calls are answered in compliance with strict time and accuracy standards while being courteous and meeting customer service standards.

Customer service is key to this role.

Please click here for the full position description.

Who we are looking for

We are currently looking for multiple Emergency Medical Call Takers. You will be someone who gains insight into customer needs, follows through on commitments and relates comfortably with people of different levels, functions, cultures, and locations.

Managing and handling crises effectively comes naturally to you.

To be successful in this role you will need :

  • Working knowledge of MS Office
  • High computer literacy skills
  • Attention to detail
  • 40 words per min typing speed
  • Minimum NCEA Level 3
  • What we can offer

  • Staff benefits including Employee Assistance Programme, annual flu vaccinations and great discounts at several supportive businesses across our region
  • Full on-the-job training and fantastic career progression opportunities
  • Free on-site parking
  • Fulfilment from your work as you help to save lives, and a sense of pride knowing that you are working for a not-for-profit that is an iconic part of the Greater Wellington and Wairarapa region
  • Make no mistake, this is a demanding role in a fast-paced environment. You will need to ensure you are someone who can remain calm under pressure and is able to multi-task effectively.

    It is essential that you are available on the 8th December 2021 for 2 hours for interview. The successful applicants will be expected to commence full time work from the 17th January 2022.

    About us

    We are proud to be the only paramedic service in Greater Wellington and Wairarapa, and the only ones in the country who are free.

    It’s great to be part of such a critical valued service for our region.

    Taking health care to the patient in the community is predominately what we do. We are in a time of exciting change as we work together, and with our partners to begin to build an integrated system that gets people the care they really need.

    Wellington Free Ambulance is committed to being an equal opportunity employer with a focus on ensuring equity, diversity and inclusion to provide a stronger internal and external culture and to improve our organisational performance.

    We value and embrace differences in all people and encourage diverse ways of thinking and being.

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