Field Service Technician
New Zealand Army
Linton, Manawatu , NZ
6d ago

What you will do

As one of our multi-talented Field Service Technicians you will join a team providing front line technology hub and spoke services to customers at Linton Military Camp, on a day-to-day basis.

Using best practice incident and problem management processes to provide Level 1 and Level 2 support, you will also be responsible for coordinating with service providers to achieve resolution.

This is important work which is essential to ensuring business continuity.

This position operates Monday to Friday business hours however you will be required be available on a rostered basis for 24 / 7 on-call shifts.

What we need

We are keen to hear from you if you are a customer focused IT professional with at least a few years of practical experience in end-user computing in a similar sized IT team.

In addition you will be someone who enjoys the challenge of dealing with complex technical challenges.

If this sounds like you then please make sure you highlight the following experience in your application :

  • Customer service skills and experience including strong interpersonal skills;
  • Practical computer troubleshooting skills - 1st level and some 2nd level network problems;
  • Excellent analytical skills and problem-solving abilities;
  • WAN / LAN competency;
  • Practical Server knowledge;
  • Strong understanding of Windows OS;
  • Experience supporting Office 365 users;
  • IT skills in desktop hardware and network environments;
  • Ability to work independently and be results oriented, as well as able to work to a flexible schedule;
  • Knowledge of and experience with CITRIX; and
  • Knowledge of and experience with Microsoft Azure.
  • Ideally you will have a formal qualification in computer science or an IT related subject.

    Please Note : Due to the security clearance requirements for this role, you must have been an NZ Citizen for at least the last 10 years.

    Who we are

    CIS Branch provides the core information and communication services that underpin New Zealand Defence operations. We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.

    Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand.

    As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.

    Why Us

    NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs / opinions, or family circumstances.

    In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with :

  • Full time ongoing work;
  • Fully funded life cover up to $300,000;
  • Access to holiday accommodation across NZ;
  • 5 weeks annual leave per year;
  • Opportunities for career development;
  • Variety, challenge and a chance to influence.
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