In a constantly changing world, we work together with our people, clients and communities to enable them to fulfill their potential to do great things.
We believe that by bringing everyone together, we can solve problems using innovative technology that can create a world that is sustainable and secure.
At NTT, we encourage you to remain continuously curious, as that is what keeps you fast, flexible and relevant. No two days will be the same but that is what will help you grow and realize your full potential.
The power is in your hands to do great things. It’s time to lead the change, be the authentic you, to solve difficult challenges, to set the pace of change and to unleash your potential.
Want to be a part of our team?The MS Engineer (L3) is responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through preemptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices and quality assurance this role will maintain a high level of service to clients.
Their primary objective is to ensure zero missed service level agreement (SLA) conditions. The MS Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
Radford reference : "Performs IT functions such as design, analysis, evaluation, testing, debugging and implementation of applications programs supporting the company infrastructure business processes and operations and / or network-based (cloud) product systems.
Analyzes, installs, acquires, modifies and supports operating systems, database or utilities software. Plans, conducts and directs the analysis of business problems with automated systems solutions.
Analyzes, designs, acquires and implements projects for LAN and / or WAN systems. Plans, designs, acquires and implements telecommunications voice / wire systems.
At higher job levels, may contribute to the development, testing, evaluation or design of system or infrastructure architecture used throughout the IT solution set.
Working at NTT Key Roles and Responsibilities : Ensure that assigned infrastructure at the client site is configured, installed, tested and operational Perform necessary checks, apply monitoring tools and respond to alerts Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail Assist in analysing, assigning and escalating support calls Investigate third line support calls assigned and identify the root cause of incidents and problems Report and escalate issues to 3rd party vendors if necessary Provide onsite technical support to clients and provide field engineering services to clients Conduct monthly random review of incidents and service requests, analyse and recommend improvement in quality Provide continuous feedback to clients and affected parties and update all systems and / or portals as prescribed by NTT Proactively identify opportunities for work optimisation including opportunities for automation of work Knowledge, Skills and Attributes : Ability to communicate and work across different cultures and social groups Ability to plans activities and projects well in advance, and takes into account possible changing circumstances Ability to maintain a positive outlook at work Ability to work well in a pressurized environment Ability to work hard and put in longer hours when it is necessary Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information and refraining from interrupting Ability to adapt to changing circumstances Ability to place client at the forefront of all interactions, understanding their requirements and creating a positive client experience throughout the total client journey Generalist in Wintel and Cloud Technologies (VMware / Azure / Wintel) Active Directory DNS / DHCP and PKI Network Troubleshooting from Microsoft and Azure stack Exchange on prem and O365 advantage VMware and ESX host management advantages Citrix services knowledge Academic Qualifications Advanced diploma, degree or relevant qualification in IT / Computing (or demonstrated equivalent work experience) Advantageous Certifications : Up to date and relevant ITIL certification) Microsoft Certifications MCP Azure certificate O365 Vmware Citrix Required Experience : Solid years of work experience Solid experience required in in Engineering function within a medium to large ICT organisation Solid experience of Managed Services Excellent working knowledge of ITIL processes Excellent experience working with vendors and / or 3rd parties What will make you a good fit for the role?
Standard career level descriptor for job level :