Smales Farm, AucklandAssociate AnalystJoin CBA NZ in Auckland, the City of Sails!Build your knowledge of the Financial Crime disciplinesUtilise your analytical and investigative capabilitiesThe International Operations team of Commonwealth Bank of Australia, New Zealand (CBA NZ) is an expert team that supports multiple regulatory requirements such as, the on-boarding of high-value complex customers, collection of Source of Funds and Source of Wealth as part of financial Crime, and collection of CRS and FATCA information in accordance to Australian Tax Office obligations .
This specialist team extends our ongoing commitment to Know Your Customer (KYC), Anti-Money Laundering (AML), Counter Financing Terrorism (CFT), Customer On-Boarding obligations and Common Reporting Standards (CRS / FATCA), ensuring compliance while at the same time making these processes as easy and simple as possible for our customers.
Due to exciting expansion in function and activity we are currently looking for Associate Analysts to join various teams within our organisation.
As an Associate Analyst you will be a key contributor within the team, providing support for new and existing customers. This role presents an excellent opportunity for you to gain hands-on experience working for a large bank while developing an in depth strategic and day-to-day operational knowledge of the business.
In addition to this, you will work within a high performing, diverse and highly supportive team environment that is collaborative and promotes knowledge sharing.
Conveniently located on Auckland's beautiful North Shore with easy access to the Northern Motorway and Northern Expressway bus link, this is an exciting time to join CBA NZ.
Being available when it suits our customers, means we run an extended hours operation (10.00am to 10.15pm NZT). As such, the team operate a rotating roster system with some flexibility around hours.
Further responsibilities include : Collecting information from front line staff and customersDealing with complaints and investigate complex casesLiaising with customers and informing them on regulatory obligationsEnsuring customer expectations are not only met but are exceeded at all timesMaintaining the confidentiality of customer information and circumstances in line with privacy legislation and internal policyContributing to the review of internal processes to ensure efficiency and accuracyTo be successful in this role you will demonstrate the following experience and key attributes : Outstanding customer service skills with proven experience in a customer focused role within the financial sector.
Proven experience in handling complaints and carry out investigations.An understanding of various entity ownership structures including Trusts, Partnerships and CompaniesStrong analytical and investigative capabilities with the ability to dig deeper and explore areas of greyExcellent communication skills with the ability to articulate complex information simply and diplomaticallyStrong attention to detail, problem-solving skills and a high level of initiativeA relevant tertiary qualification in finance, business, law or similar is requiredExposure to and understanding of the Financial Crime disciplines will be viewed favourably.
This may include : AML, CFT, KYC and / or FATCAIn return you'll get to join our diverse team of established professional specialists.
Due to expansion, this is an exciting time to join International Operations. Come and discover this wonderful opportunity, where we'll welcome and value your individuality, ideas and goals.
CommBank is committed to great Customer Experiences and building a diverse and inclusive workforce reflecting the customers and communities we serve.
As a purpose led organisation, we support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.
We offer an open and inclusive culture, a place where we welcome and value your individuality, ideas and goals. Our high-performing team of subject matter experts based in Auckland plays an important role in securing and enhancing the financial well-being of people, businesses and communities.
Job DetailsReference #KI141501Posted on27 Feb 2020Closes on11 Mar 2020 23 : 00Location(s)Smales FarmCompanyCBA NZExpertiseAML, Customer Experience, Operational Risk, Risk, TaxWork type(s)Full TimeMore details (document)PD- Associate Analyst CBA NZ.docxAdditional information