Claims Assesor
BNZ
Wellington CBD, NZ
2d ago

Creating Great Together

  • Assessment of Life Insurance claims in a small team environment
  • Provide a superior customer experience
  • Strong emphasis on team culture
  • At BNZ Insurance we're passionate about protecting what our customer's value - Life, disability, health, and assets. We help customers be good with money by ensuring they are protected and by offering peace of mind knowing they are covered for unexpected life events.

    About the role :

    We're seeking a Claims Assessor to join the BNZ Insurances team. With a focus on providing a quality customer experience you'll be part of a small team assessing and managing customer life insurance claims.

    The core purpose of this position is to assess customer life insurance claims. You will be a key point of contact for claims related enquiries and will be actively communicating with customers for the duration of their claim.

  • Proactively communicate with customers and ensure an optimal customer experience whilst dealing with different types of claims.
  • Assess claims, make recommendations based on the outcome of the assessment and ensure all frameworks and processes are adhered to.
  • Contribute to a constructive and service based culture that encourages open and honest discussions, celebrates success and identifies better ways of doing things.
  • Support and participate in implementing continuous improvements across the team and wider business.
  • About you :

    To be our next Claims Assessor you'll already have life insurance experience and enjoy the buzz of a busy team environment.

    You'll be familiar with process improvement and have a strong background in customer service. You'll also be adaptable to change and have good technical skills.

  • Experience managing and assessing sensitive claims is preferred
  • Proactive communicator who builds rapport easily with customers with excellent written and verbal communication skills
  • Great with time management and exceptional attention to detail - you can juggle multiple priorities with ease.
  • Able to handle complex enquiries.
  • A team player, including the ability to be flexible in a small team.
  • Next steps??

    Want to be part of enabling a high achieving New Zealand?

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