Senior Executive, Consumer Insights Operations
Auckland, Auckland, nz
4d ago

About the job

The project management role is responsible for managing all aspects of field activities to ensure that projects are completed within established budgets, parameters and schedules, proactively identifying the potential operational risks with a mitigation plan in place, making sure we deliver & exceed expectations and delight clients.

This role also provides support, recognition, and feedback to assist employees to achieve their performance standards and delivering on the expectation

The ideal candidate should have extensive project management experience as well as solid operational knowledge in the market research industry and have excellent field / vendor relations skills including supervision, negotiating and follow-up.


Prepare high-quality fielding materials & instructions.

Establish and facilitate regular project meetings and discussions with commercials to collect and analyze their business requirements and transfer them to accurate specifications.

Provide fieldwork briefing to vendors to clarify project specifications and requirements.

Work closely with other team / vendors and online panel suppliers to ascertain their capacity & capability level and allocate resources to meet project requirements.

Thoroughly check questionnaire, survey link is working and coordinates any rectification with commercial and programmer.

Monitor the productivity and progress by driving the fieldwork or external vendors to meet the project timeline according to the planned schedule.

Monitor respondent quotas are targeted and achieved, tracking, and advising on the quality of responses and data.

Ensure timely response to any queries from CS, or client.

Manage and track project budget and variance.

Thoroughly check data (in SPSS or Q) and liaise the data table specification with the DP team to assist in table preparation.

Deliver timely project summary reports and other deliverables.

Time Management

Design project schedule to align resource allocation and timeline.

Quality Management

Conduct fieldwork observation / accompaniment when required and address vendor issues to help the team to implement corrective actions so they are consistent with quality standards.

Risk Management

Proactively identify and manage the resolution of risks and issues that may negatively impact a project deliverable.

Seek and implements innovative ways to remove project obstacles.

Escalate project issues and risks as appropriate.


Document, share and leverages project lessons learned and promote best practices for continuous improvement.

Facilitate strong cross-functional communication by building strong working relationships across departments.

Perform consulting roles for operations where relevant to both internal and external client


Work with fieldwork team and external vendors / suppliers to assure the process adherence to company SOP as well as meeting country policies & regulations.

Ensure that all internal systems and documentation are appropriately updated in a timely manner.


Bachelor’s Degree (Major in Statistics, Computer Science, or Information Technology) is required from an accredited college or university

2-3 years of project management or project delivery relevant experience in market research is preferable, proven record in process improvement area will be competitive

Understand project management process in the market research industry; knowledge of programming & reporting tools like Decipher, Statistical software like Q, SPSS, Excel Macro would be ideal, and knowledge of statistical analysis (sampling / weighting) would be beneficial

Ability to understand business / function strategy and finds a way to improve profitability

Ability to make decisions based on a good understanding of own area

Ability to contribute ideas and actively involve self in brainstorming among multiple sources

Ability to follow through on unplanned but urgent assignments without compromising work standards

Ability to demonstrate understanding of client’s needs and prioritizes the needs of different clients

Ability to actively seek to network and work collaboratively in partnership with others

Ability to promote and defend a particular position or line of argument

Additional Information

About NielsenIQ

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide.

We provide consumer packaged goods manufacturers / fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow.

Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.

We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population.

For more information, visit .

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity / Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

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