Operations Manager
3d ago

Who are we?

In a world full of average, we stand out. We believe experience is everything! To achieve outstanding results, we are disrupting the market by being absolutely obsessed with making our clients businesses better.

We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centres.

Our clients notice the difference too, in increased customer loyalty, improved business performance and differentiation in their markets.

As a diverse, global organisation, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world's best brands.

Concentrix - a passionate company powered by passionate people.

Due to recent growth in our Wellington site, we are looking for a strong people focused Operations Manager. The role is responsible for supervising, coaching, motivating and leading a group of team leaders by providing day to day operational and administrative support to achieve performance targets.

Who are we looking for to join our team?

We are looking for a great cultural fit so the energy and attitude you bring to this hands-on role is just as important as your previous experience. Ideally :

  • Previous call centre management experience is essential to succeed
  • Demonstrated leadership qualities that inspire and motivate staff
  • Excellent communication and negotiation skills
  • Professional work manner and one that facilitates an environment where all staff can reach their full potential
  • Knowledge of call centre technologies and project management methodologies
  • Ability to build and maintain good working relationships
  • Ability to analyse data and present key findings
  • Previous experience with omni channel or digital services preferred
  • Ability to work a flexible roster
  • Now let’s talk about what your day to day could involve :

  • Provide Leadership, that motivates teams to achieve performance and quality targets
  • Assist your leaders in managing agent behaviors and performance plans if required
  • Be involved in recruitment, induction and training of new hires
  • Ensure your leaders are equipped to successfully manage their team
  • Be an open communicator with an approachable management style
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