PermanentBanking & Finance Credit & Collections Auckland Permanent / Full Time15 March 201989982Fun and Engaging teamNewmarket LocationGreat Employee BenefitsA bit about the jobIn this role you’ll manage incoming calls and making outbound calls to customers to ensure they meet their payment obligations.
You’ll have ownership of your own ledger and your conversations will mostly be unscripted. You’ll collate documents and work with internal departments to deliver first class customer service to all of our customers.
You’ll be our team go-to-person for all collections related matters.Job PurposeContacting customers with overdue accounts to make arrangements to repay arrearsLoading and monitoring arrangements within the Heartland Bank’s Collections systemsLiaising with internal customers and external introducers to solve customer needsAnswering incoming calls from the Collections queueIs this you?
To be successful in this role you must have an excellent working knowledge of credit and collection best practice and all related legislative requirements.
You like to take ownership of your work and can work to tight deadlines and juggle competing priorities with ease. You have a proven record of building strong relationships with customers and colleagues, and have received great feedback.
And, this is us Heartland Bank is a different kind of bank. We challenge the banking status quo and deliver radically better customer experiences by providing innovative best or only’ banking products in niche markets under-
serviced by the major banks.We’re straight up, we care about our customers and we thrive in a fast paced and agile environment.
The Heartland team are super welcoming and have some great social events, working in Newmarket you’ll be never short of somewhere to grab lunch and travel is made easy with public transport and parking options.
We offer all the good stuff- with benefits including life insurance, trauma insurance, income protection insurance and subsidised medical insurance to make sure you are well looked after.
Does this sound like what you’re after? Apply now and we can have a chat.