Customer Care Specialists
2degrees
Christchurch, NZ
14h ago

Like solving problems, matching customers with the right product or service to suit their needs and making people smile?

Good stuff. Then how about having a chat to us about being one of our Customer Care Specialists.

Here's what you'll do most days :

  • Help prepay, pay monthly, broadband and business customers do more with 2degrees
  • Ensure your customers are on the right plan, to suit their needs.
  • Show you're a sales superstar, by making the most of every opportunity for our customers to learn about our exciting products and increase their product share with us through active cross-sell and upsell
  • Bounce your way around our customer management software with your eyes shut
  • Find great solutions for any challenge a customer throws your way
  • Help us retain customers through understanding, building rapport and needs analysis
  • Here's what else you might like :

  • Practice saying a new job title in the mirror - because with career pathways programme, you can upskill and advance in a flash.
  • Plan a birthday roadie - because we'll give you an extra day off to celebrate
  • Call your friends and tell them what a great job you have - because we'll sort you out with a phone plan; unlimited calls & texts plus 10GB of data every month.
  • An attractive quarterly bonus and commission scheme
  • Watch Netflix or Amazon Prime when you get home - because we'll give you discounted broadband.
  • Upgrade your mobile with the bonus and commission you have earned just by doing your job well
  • We've also got the important stuff covered, such as life and medical insurance, flu vaccinations, and an Employee Assistance Programme.

    And here's what we'd like from you :

    Energy, keenness to learn, and a passion for helping colleagues and customers. Being comfortable and confident to use every opportunity to have a sales conversation - in fact, you'll be driven and motivated by sales success.

    You'll be able to effortlessly match our solutions with customer needs or opportunities. You're all about delivering a happy-ever-after for everyone.

    Face-to-face or phone-based customer service experience is important and you'll thrive in a KPI-driven workplace. You'll also get a buzz out of being in a fast-paced environment, where change is an everyday thing.

    Maximising opportunities in terms of cross sell and up sell will come naturally to you and you will use these talents to rapidly grow rapport with customers and offer targeted solutions that are a win for everyone.

    Still smiling? Great! Find out everything you need to know about the role and application process at 2degreescarecareers.co.nz or apply now!

  • Please note : Applications for our September Christchurch intake are now closed. You can still express your interest through applying here for Auckland and Christchurch based vacancies and we will be in touch once we have further confirmed vacancies available.
  • Please note during the selection process we will use various methods to further assess your suitability for the role. These may include Digital / AI phone interviews, online ability assessments, virtual assessment centres and pre-employment checking.
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