Customer Services Assistant & Technician
Harvey Norman
Botany Downs
2d ago

Discover why Harvey Norman is one of New Zealand's leading retailers by joining our fantastic Computers team!

This is a full time position in our Botany store.

We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service.

Here at Harvey Norman we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business.

This is your opportunity to learn from the best and grow to be one of the best!

Our staff make our brand amazing and over the last 20 years have built our business into one of NZ’s leading retailers. Working with us means you get access to some exclusive staff perks, including

  • Employee benefits such as discounted; gym membership, eye care, dental care and banking products
  • Staff discounts on our amazing products
  • Access to EAP Services
  • Long service recognition
  • Knowing you work for a stable employer providing you improved job security and long-term career progression
  • Harvey Norman has a great track record of providing high quality products and outstanding customer service through friendly and knowledgeable staff.

    Working here provides variety and challenge, and the opportunity to learn from some of the best in the business. Take your career a step further and get on the fast track!

    In this role you will :

  • Actively manage Harvey Norman customer repairs & servicing, keeping our customers updated of the status of their repairs and ensure this is completed within an acceptable timeframe while providing outstanding customer service
  • Run weekly reports for repairs / service jobs as required by the Proprietor
  • Advise, serve and assist customers with inquiries on technical Computer issues
  • Assist the Tech2Home Technician and / or the Proprietor with Tech2Home business, ensuring company procedures are followed
  • Actively be involved in the selling of computer products and services
  • Be Healthy and Safety conscious
  • Work full time on a roster including weekends and public holidays as required by the Business.
  • The skills and experience you'll need to bring with you include :

  • Solid administration experience in a busy enterprise
  • Experience working in a high volume administration role
  • Capacity to juggle multiple tasks with a flexible, can-do’ attitude and ability to prioritise tasks
  • Computer literate with a technical understanding of computers and computer products
  • Technically savvy with the ability to solve problems quickly
  • Great communication and interpersonal skills; understand the significance of confidentiality
  • Well-developed computer skills with knowledge of MS Word and MS Excel is a must
  • Familiarity with the Fair Trading Act and Consumer Guarantees Act (desirable)
  • Current, clean, full NZ drivers license with own vehicle.
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