Auckland City, AucklandCUSTOMER SERVICES MANAGERNSO Contact CentreBridgestone is the world's leading tyre and rubber manufacturer.
Its New Zealand operations, based in Ellerslie, supports channels to both consumer and commercial markets through its company owned stores and dealer network throughout the country.
As the market leader, Bridgestone is committed to providing best practice standards in all areas of its business.We have an exciting opportunity for a motivated, engaging leader to assume a pivotal role with taking our Contact Centre to the next level in its ongoing journey of continuous improvement and innovation, across the Wholesale and Tony's teams.
Reporting to the National Retail Manager, this role is responsible for the management and co-ordination of sales support functions of the Contact Centre.
As Customer Service Manager, you will be responsible for not only the daily management and co-ordination of sales support activities within all teams, but also coaching, inspiring and driving others to achieve outstanding results and to perform at the best of their abilities.
Key to your success will be the ability to convey enthusiasm and a sense of purpose in the pursuit of sales conversion, call quality and exceptional levels of customer service at all times and drawing on your strong leadership and communication skills with all members of the Contact Centre team.
Your core responsibilities for this role include : Proven leadership skills in a contact centre environmentDemonstrated ability to meet and exceed targetsProactive response to managing daily operating and performance issuesQuality collaboration and communication skillsExcellent computer skills (Windows, MS Office)Enjoy the challenge and satisfaction of getting the best out of othersThis opportunity will be critical in underpinning the efforts of the consumer business to deliver a category redefining customer experience in the market.
In return, we offer you : Great remuneration packageHealth CoverIndividual Performance BonusGenerous staff purchasing privilegesBridgestone is committed to ensuring a safe and healthy work environment.
You will be required to undergo a pre-employment medical and drug screening test.Applicants for this position should have NZ residency or a valid NZ work visa.
Apply Now : If you would like an interesting and challenging role in a dynamic environment, then this could be an ideal opportunity for you. Please apply Now.