Customer Service Representative
Madison Recruitment
Auckland City, NZ
4d ago

Auckland City, AucklandPermanentThorough on-boarding, followed by ongoing support and career development opportunitiesFree Life & Health Insurance + discounts for familySupportive and diverse culturenib is New Zealand’s second largest health insurance provider.

They offer value for money and have been providing affordable health cover to more than one million people across the Tasman for more than 60 years.

The Role : Taking inbound phone calls from new and existing customers regarding health insurance products, general policy queries, claims process, updating customer information and more.

Day to day you will be : Speaking to a diverse range of customersResolving customer queries and complaints in a timely mannerUpdate customer records using in-

house CRM systemsHandling new claim lodgements when requiredThe contact centre is a great place to start your insurance career and learn about the organisation.

With your knowledge you will be able to progress into various areas of the business, take on email query management, or even claims management.

The Hours : 40 hours per week between 8am 7pm Monday to FridayOne Saturday 9am 1pm every 4 6 weeksFixed rostersFixed Start Date Monday 12th AugustBenefits : Competitive salary and short term incentive programFree Life & Health Insurance + discounts for familyHealth and wellbeing allowance and discountsEye care discountsSupportive and diverse cultureThorough on-

boarding, followed by ongoing support and career development opportunitiesPartnering retailers, restaurants and gym discounts updated and added to regularlyEAPWeekly fresh fruitTo be successful in this role we are looking for : Proven experience in a contact centre and / or hospitality and retail backgroundGenuine drive for delivering exceptional customer serviceCan do attitude that is accountable for work and actionsThe motivation to learn and take constructive feedbackResilience and empathyOpenness to embrace changeTo kick start your career in the insurance industry click APPLY! Reference 84977

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