Auckland City, 1021Transform the way we work - culture, process, and structureWork closely with the Product owners to turn strategy into actionEnsure all teams work using methodologies that enable speed and qualityAbout The RoleAs the Transformation Manager you would have the opportunity to : Transform the way we work (culture, process, and structure) across Customer Resolution.
This role will work closely with the Product owner to turn strategy into action. Gaining a clear understanding of key roadblocks and implementing ideas and actions to change these roadblocks to allow speed, quality and efficient delivery of resolution outcomes.
Drive strategic direction of delivery methodologies across Customer ResolutionSupport delivery of controls alongside the relevant product ownersDevelop, document, manage and optimise operational processesActively challenging status quo and open to being challenged to achieve the desired outcomesStrong facilitation capability to achieve desired outcomesEstablish and maintain key internal relationships across end to end value chain and pan bankContribute to the leadership of Customer resolution and wider Product teamsBe a knowledgeable and collaborative business partnerRole Location : AucklandRole Type : 12 month Fixed Term ContractAbout YouTo grow and be successful in this role, you will ideally bring the following : Goal oriented with a strong service ethic balanced with commercial acumenStrong focus on best practice and improvementExperience influencing large scale change across organisations e.
g. culture changeStrong interpersonal skills - Comfortable communicating to all levels within ANZDemonstrated ability to solve complex problems and improve processes end to end for a better customer experience (internal and external) in conjunction with stakeholders where there may or may not be full ownershipAgile development and Project Delivery experience outside of technology (preferred)Motivated with the ability to adapt quickly, work under pressure and manage multiple activities in accordance with delivery requirements and timelinesAbout ANZOur purpose is to shape a world where people and communities thrive.
That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.
ANZ recognises the value of an inclusive and diverse work environment. We take pride in the diversity of our people and encourage applications from diverse candidates.
Our recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics.
The ANZ values are the foundation of how we work and support our customers.Integrity We are honest and fairCollaboration We work together for the customerAccountability We take ownership and get things doneRespect We care for all those we serveExcellence We challenge ourselves to be betterWe work flexibly at ANZ.
Talk to us about how this role could be flexible for you.ANZ recognises the importance of flexible working, watch our Global Stories to see how ANZ aims to meet the needs of our customers and to attract and retain the best people in a changing world.
To find out more about working at ANZ or to view other opportunities visit anz.co.nz / careersYou may apply for this role by visiting ANZ Careers and search for the reference number NEW039094.
Applications close Sunday 19th January 2020.