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Job Description :
The Public Cloud Director is a global position that leads a team of highly skilled architects and engineers for NTT MCIS.
The candidate should have experience delivering public cloud solutions and familiarity with the potential challenges encountered while working in a managed services provider environment.
In addition, the Public Cloud Director should have a strong understanding of market conditions and industry trends in the public cloud arena.
Deliverables for the Global Public Cloud organization will include :
Working with the sales, product, and architectural teams to define operational standards and service descriptions
Working with customers and the sales team to provide input on valid solutions for public cloud infrastructure
Helping to define migration and transformation strategies
Ensuring engagement from support engineers in Service Delivery through TCT framework
Implementing customers with specified standards and deployment models leveraging best practices for public cloud infrastructure management
Implementing landing zones and building public cloud infrastructure for migrations and new environments
Leveraging DevOps best practices to deploy code
Acting as a point of escalation for support and troubleshooting existing environments as issues arise (connectivity or performance issues for example)
Maintaining cost governance toolsets (CloudHealth)
Communicating with customers throughout sales, implementation, and support phases
Building processes and workflows that ensure a smooth customer experience and efficient time utilization in the support of public cloud services
Development and continuous execution of training for Service Delivery groups as well as collaborative architectural initiatives
Deliverables specific to the Public Cloud Director role include :
Guiding team workflow towards DevOps best practices and methodologies
Driving to a more SRE oriented workflow
Driving integration and alignment of workflow and deployment methods between newly integrated organizations
Leadership and Team Focus :
Provides recommendations on changes and design enhancements to improve reliability, security, processes, and performance
Takes responsibility for meeting commitments; desire to succeed and has a history of meeting solutions by deadline
Builds respectful relationships with team members; consistently acknowledges and appreciates each member's contributions
Effectively utilizes each team member to his / her fullest potential; motivates team to work together in the most efficient manner
Provides quality customer service above else; ensures an understanding between customer and NTT and helps provide workable solutions
Mitigates team conflict and communication problems; provides information that ensures interest and understanding
Promotes innovation, creativity, communication, and effectiveness, always striving for continuous improvement
Keeps track of lessons learned and shares those lessons with team members and peers
Grows professionally and personally; eager to acquire new knowledge while promoting NTT’s values and culture
Takes full ownership of the customer experience, from new customer onboarding into support
Qualifications : EDUCATION REQUIRED :
EDUCATION REQUIRED :
Bachelor’s Degree or equivalent in Business Administration, Computer Science, Computer Information Systems, or Finance. Will also accept equivalent of bachelor’s degree through any suitable combination of education, training, or experience.
EXPERIENCE REQUIRED :
7 years’ experience in a global IT infrastructure operations management position.
SPECIAL REQUIREMENTS :
Experience must include :
Setting goals and objectives to align with organizational strategy
Growing and improving the skillset of an operational organization
Providing training opportunities and challenges for all members of the organization
Strategic analysis of workload utilization and projection including required FTE calculations
Awareness of critical audit requirements and alignment with internal / external auditors
Budgeting and identifying cost savings opportunities
Crisis management and major outage coordination
Conflict mitigation and critical customer service skills
Performance analysis of leadership and engineering resources
Providing and receiving feedback at any level of the organization
What will make you a good fit for the role?
