Auckland City, 1010Unique opportunity to positively influence great customer experiences and increase service impactWorking with enterprise leaders and customer and community based teamsBe part of a team that values community and customer led service thinking and holds Te Ao Māori in all things at the heart of the way we workHe angitūtanga : The opportunityFor an innovative, collaborative and outcomes focussed person, this is a great opportunity and key role within the Customer & Community Services Directorate -
Service Strategy and Integration Department.As the Service Integration Manager, you’ll lead priority service integration programmes across the Directorate, that will achieve an improved customer and community experience.
You’ll do this by leading and delivering tailored change strategies and initiatives, as you work collaboratively across the Directorate to draw together expertise and develop virtual teams to deliver programme objectives.
The outcome of your work will have an instrumental impact on our effectiveness in delivering on local board plans, The Auckland Plan, community aspirations and the Māori Plan for Tāmaki Makaurau and Our Strategy 2022.
He kōrero mōu : About youYou’ll bring extensive experience in a complex operational, policy or strategy environment, designing and delivering business performance and cultural change initiatives.
Your opportunity is to shine in a team committed to bringing community and customer thinking to the forefront of the way we work.
This is combined with a genuine desire to build an inclusive Auckland, and a commitment to Te Ao Māori as a means to build broader and deeper thinking around Auckland’s unique identity and Māori wellbeing.
The experience and skills you have include change management, programme management, strategic thinking, policy analysis and the ability to build systems approaches in an operational context and a local government environment.
Your great communications skills support collaboration and collective achievement between the teams that contribute to our work : policy, Finance, Customer and Community service departments, Digital and Transformation and ICT.
Ngā āhuatanga kei a mātou : What we offerThis is a truly exciting opportunity to be part of a great team and Directorate.
You’ll be a key connection between many parts of council, and enterprise leaders with an important role to play in delivering the outcome of participation and belonging across our many community facing services.
Applications close Thursday, 3rd October 2019Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.