Customer Service Representative - Torpedo7 Albany
The Warehouse Group
Auckland, Auckland, New Zealand Full-time
5d ago

Company Description

We believe that New Zealand is the most epic outdoor playground in the world and that sharing moments with others outside is an adventure multiplied, a relationship fortified, a memory set for life.

We believe that nature keeps you balanced and that sore muscles on Monday tell your stories - about where you've been and how much further you can go.

We believe the explorer in you will never be done.

At Torpedo7 the work comes easy when you love what you do. We are so passionate about the gear we sell that you will see us out there on the track, trails and anywhere an outdoor adventure is to be had.

Job Description

As a Customer Service Representative, you will play a crucial part in creating a memorable experience for our customers whether it is resolving warranty issues, taking phone queries and offering advice, setting up finance applications, or offering amazing service as the last point of contact in our store before the customer goes on their adventure! But that's not all..

We are also wanting to find someone that can support our day to day operational processes such as banking, preparing upcoming promotions and assisting the sales team with their day to day tasks - No two days are the same in this varied role!

We offer awesome products and we know our customers purchase from us because we also offer them expert service. We are part of their adventure!

Qualifications

Ideally you will have :

  • Knowledge and passion in what we stand for
  • Excellent phone manner
  • Exemplary written and verbal communication skills
  • Ability to remain calm under pressure
  • The desire to deliver a memorable experience to our customers
  • Additional Information

    Our passionate people enjoy careers that provide inspiring experiences, exciting challenges and amazing benefits (including a very generous team discount, along with discounts across the Warehouse Group!).

    We are committed to developing our team, which allows for a wide scope of amazing opportunities as the business continues to grow.

    In addition to this being part of The Warehouse Group means there is plenty of scope for career development and staff benefits that extend well beyond the traditional outdoors industry.

    So if you are up for the challenge and keen to make a difference in your life, our customers journeys then click apply and tell us why!

    See You Out There!

    Applicants must have the right to work in New Zealand

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