Business Analyst
Southern Cross
Auckland, NZ
4d ago

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower Kiwis to live their healthiest lives.

With over 860,000 Kiwis in our care, Southern Cross Health Society is New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences and assurances to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About this opportunity

Our people make all the difference in our success, and as an Enterprise Business Analyst you can play a vital part in Enterprise greater agility and delivering great value to our members and customers at pace.

About the role :

Within Customer Growth, the Refreshing of Customer Value Proposition Value Stream is focused on offering products, services and experiences that are relevant and affordable so that we can grow the business, transform health delivery in New Zealand and enable Kiwis to live their healthiest lives.

The Enterprise Business Analyst will provide expert strategic business analysis and consultancy services across multiple platforms, business units and squads, for this Value Stream, to help drive direction, foster innovation, and deliver value.

You can confidently talk to your ability to :

  • Work collaboratively at a broader value stream level and at a squad level, being comfortable with shifting focus as required
  • Establish relationships with key stakeholders and customers to understand propositions aligned with our strategic focus areas of maintaining and modernising our technology platforms
  • Ensure squad members have clarity and alignment with their understanding of customer problems and associated requirements
  • Translate a wide range of technology and data orientated initiatives into plain English for our squads and stakeholders
  • Build and utilise knowledge of the wider organisation including its business, technical, and people capabilities to aid effective decision making, prioritisation, and estimation
  • Support the leads with creating and refining the devops backlogs to help enable successful delivery of customer outcomes
  • Be a customer advocate to help squads deliver outstanding experiences, keeping our customers front of mind when you facilitate agile ceremonies and support your assigned squad through delivery
  • Validate and communicate risks and dependencies to various stakeholders
  • Contribute to the tracking of outcomes and performance metrics, validating whether deliverables have met business and customer needs
  • Work with Product Owners on the triage, prioritisation, and management of operational enhancement requests
  • Where necessary, work beyond your area of expertise to help the value stream and squads achieve its objectives
  • Support the development of the value stream roadmap
  • Ability to independently drive / lead a team of Business Analysts for specific assignments
  • About you :

  • Experience in business analysis (at least 10 years) or related roles within an agile environment, preferably SAFe working to deliver customer value
  • Demonstrated ability to understand, analyse and communicate complex business issues and solutions to a variety of audiences
  • Experience in both business and technical domains, and across all areas of the project / initiative lifecycle from initiation through to solution analysis and delivery
  • Proven experience applying your analysis skills at an organisational, strategic level
  • Experience triangulating data and information from multiple sources to find insights
  • Experience writing Business cases or similar
  • Strong facilitation skills, with preferred experience in Service Design or Human Centred Design, and commitment to bringing diverse and innovative thinking to our decision making
  • Proven success in creating trusted relationships with a range of stakeholders
  • Comfort working with ambiguity, change, unknowns
  • Able to provide thought leadership, mentoring and coaching to Squad Business Analysts
  • Able to demonstrate a mindset of agility and a flexible and adaptive working approach
  • There are lots of reasons you’d want to work with us

    Here are just a few :

  • Amazing values-based culture where people are at its heart (and we're Rainbow tick certified)
  • A leading employee wellbeing programme that rewards you for being healthy
  • Discounted health, pet and travel insurance
  • Ongoing professional development
  • Flexible work options
  • This is an exceptional time to join Southern Cross Health Society, as we’re moving into a time of greater agility and innovation.

    In return for your extraordinary talent and skills, we provide a high-performing, values-based team environment where people are at our heart.

    You’re joining a leading NZ business

    Southern Cross Health Society is a not-for-profit organisation on a mission to empower Kiwis to live their healthiest lives.

    With over 860,000 Kiwis in our care, we are New Zealand's leading health insurer.

    We have recently reorganised ourselves to enable greater agility and deliver great value to our members and customers at pace.

    You could be part of this exciting new era in our history.

    Our high-performing business and its awesome people work hard every day to create great customer experiences in all the ways they interact with us.

    Come and join us!

    We're a safe, welcoming and inclusive workplace. Will you be unstoppable with us?

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