Customer Care Specialist
NZ Recruit
Ellerslie, AUK
6d ago
source : ExploreJobs

This is a great opportunity to hit the ground running and make a positive difference. Reporting to the Operations Manager this role is responsible for delivering exceptional frontline customer service to our existing and new customers, assisting and encouraging programme and membership sales, carrying out administration support and much more.

We require someone to Saturdays from 8am to 4 / 5pm.What will you be doing?Creating a welcoming and friendly environment for customers, both new and existingProviding reception services, including customer queries and cash handling and cashing upAdministration, till reconciliation and data entry tasks associated with customer enrolments, memberships, bookings and subsidiesPromote and sell all programmes, services and retail items offered within the CentreEnsuring your documentation / record keeping is correct and following YMCA process and policyWorking as part of a team but also on your own initiativesKeeping a clean working environmentWhat experience / skills do you need?

An ability to work in a fast paced environmentA good understanding of computers and membership systems is an advantageAn ability to convert customers to membersCold calling of leads to convert to sales would be an advantageExcellent communication skills, actively listens, draws out information and follows throughHigh work standards, pays attention to detail and initiates self-checking procedures, ensures high levels of accuracy and consistencyAbility to prioritise, plan and set objectives and goals and use time effectivelyCredibility and professional integrity, act and dress in a manner that conveys high personal and professional standards, while engaging with colleagues, customers, parents and childrenSAFEGUARDINGWe are committed to Child Protection and the safeguarding of children and young people in our care and it is our expectation that all staff will operate in a way that reflects this intent.

Staff will be required to attend Safeguarding workshops, trainings and online modules to comply with our Safeguarding Policy.

The successful applicant will need to return a satisfactory Police Record Check before commencement of Employment.

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