Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
About the role
We are seeking a Systems Engineer to join us. As a member of the technical support team, you’ll interact directly with clients and other members of the Datacom teams to support technology-based solutions.
You’ll be responsible for the support of server infrastructure, within contracted time frames and services level agreements.
This support will involve remote assistance over the phone and ad-hoc onsite visits when required and participate in an on-call roster for after-hours support.
What you’ll do
As the Systems Engineer this is an excellent technical opportunity, joining a fantastic team of peers with opportunity to take your career to new heights! You will be part of our extensive Operations business who support each other working collaboratively across locations.
You’ll be providing technical maintenance, support services within agreed service levels along with maintaining technical documentation.
You will also be using tools and processes to deliver services to customers to ensure their service level agreements are met, proactively managing their infrastructure and driving service process improvement.
What you’ll bring
To be successful in this role you’ll bring at least 5 years experience as a System Administrator with Windows Server technologies.
Your technical experience should include :
Your customer focus and communication skills will be a strength along with an ability to develop and maintain productive internal and external relationships, partnerships and networks.
We are keen to hear of your problem-solving experience and your understanding of public cloud platforms.
The Nitty Gritty
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies.
We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations.
With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds.
We are local at heart, yet world-class in capability.
We like to encourage continued learning so there is opportunity to develop your skill set and grow your career with us. If this sounds like your next role we would love to be part of your career journey.