Housekeeping Room Attendant - Self Checker
Mercure Queenstown Resort
South Island, New Zealand
2d ago
source : Accor Hotels

Job Level

Job Fixed-term contract : No Status Part Time Anticipated Start Date 25-04-2019


Level of Education Others Areas of study Hospitality Professional experiences 1 to 2 years Languages essential English

Essential and optional requirements

Impeccable grooming and presentation

Proven experience (minimum 1 year) in a Room attendant position with a proven ability to meet cleaning, quality and brand standards

Ability to work independently and under time constrains

Competent in English language, both verbal and written

Adaptability and openness to work as part of a diverse and multicultural team

Overview of duties

  • Is in charge of tidying and cleaning bedrooms, bathrooms and common areas every day
  • Contributes globally to guest satisfaction and Mercure's image through the quality of his / her work and exemplary behaviour
  • Cleans and Checks room cleaning and presentation standards and informs "room ready" status.
  • Customer relations

  • Helps foster customer loyalty by developing friendly and personalised relations with guests
  • Respects guests' privacy while working (for example, by respecting the ""Do not disturb"" sign)
  • Takes guests' behaviour patterns into consideration, eg. knows whether to replace bathroom linen or not
  • If asked, explains to guests how to use certain equipment
  • Heeds any remarks made by guests and ensures follow-up
  • Professional techniques / Production

  • Cleans and tidies rooms, bathrooms and common areas in line with the rules of hygiene and cleanliness and the procedures implemented by the hotel
  • Ensures that rooms look attractive
  • Checks that equipment is in good working order, informing the Maintenance department of any anomalies
  • Ensures that guest documentation in the rooms is complete and up-to-date
  • Applies the procedure for handling lost property
  • Respects guidelines on the use of cleaning products
  • Trains new staff members on how to follow hotel guidelines, policies and procedures.and maintain room cleaning and presentation.
  • Handles hotel equipment, complimentary welcome gifts and room linen with due care
  • Is responsible for cleaning and restocking the trolley every day
  • May have to clear room-service trays
  • Is responsible for the ""master key"""
  • Commercial / Sales

  • Is familiar with the services on offer at the hotel, can inform and encourage guests if asked about them
  • Management and administration

  • Respects recommended doses of cleaning products, thereby helping keep costs under control
  • Hygiene / Personal safety / Environment

  • Ensures that the workplace remains clean and tidy by always respecting HACCP regulations
  • Respects the instructions and safety guidelines for equipment used
  • Applies the hotel's security regulations (in case of fire etc)
  • Respects the hotel's commitments to the ""Environment Charter"" (saving energy, recycling, sorting waste etc)
  • Sorts room linen in line with the hotel's procedures
  • Mercure and its people

    Hotels with individuality, passion for service and committed to quality and guest satisfaction.

    Join a team of warm and friendly professionals who will share their love for hospitality.

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