Customer Service Officer
Hearing Life New Zealand
Waikato, New Zealand, nz
20h ago
source : Ecadoo

Customer Service Officer Permanent Part time Hamilton Clinic Opportunity to make a difference to peoples lives Exclusive Rewards Program Available for All Employees Our Company HearingLife New Zealand is part of a respected international healthcare company and leader in hearing research specialising in Hearing Devices and Personal Communication based in Denmark Our Culture We believe in bringing the magic of clear hearing to those who need it and see the joy when people reconnect with others Together we re on a journey to build our New Zealand network with the best people and have established our clinics with team members who are ethical caring flexible and understand good business acumen The Role As a brand ambassador for HearingLife this is a pivotal role within our hearing clinics Your overall mission and purpose is to deliver personalised hearing care by providing exceptional customer service You will be a significant contributor in driving maximum sales opportunities by maximising accessory sales and customer care plans and ensuring a well presented clinic consistent with our premium brand and promise We have 2 permanent part time opportunities at our Hamilton Clinic Generally you will be working a 5 day fortnight 2 3 full days per week rostered across Mon Fri We also require you to be available to be called in at short notice to cover sick other leave if required We also require you to be flexible to work additional days including up to fulltime hours to cover annual special leave requirements In this role you are the face of our organisation and will work closely with our hearing impaired clients to provide them with the best possible service Working alongside our hearing consultants you have the opportunity to make a difference in the lives of our clients Main duties amp responsibilities Customer Care Provide customer care and premium brand service to customers and prospects Sales Take the initiative to promote our wellness program CFBH assist in the selling of accessories and customer care plans by demonstrating the benefits to the customers Diary Management Manage dispenser diary to maximise appointment potential Administration Timely accurate and orderly general support Presentation Present and maintain the clinic in keeping our brand promise Minor hearing aid repairs training provided To be considered for this role you will need to possess the following Friendly communicator and strong influencer who enjoys working with people Motivated amp confident to assist clinic achieve and exceed targets and goals eg asking for referrals and promoting accessories and customer care plans comes naturally Experience amp confident in using CRM systems databases and sound knowledge of MS office products Experience with Navision desirable Energised about the responsibilities colleagues customers and the company Good and solid skills in written communication Organised punctual and detail orientated Continually demonstrating high attention to detail Able to use initiative where required and have strong problem solving ability Comfortable working as part of a small team and on occasions autonomously Able to accommodate changes to your roster at short notice Flexible to work additional days to assist with cover for sick special leave requirement Flexible to work additional days including up to fulltime hours at times to assist with cover for annual special leave requirements If you are a people person eager to become an integral part of a growing team we offer a great team environment with ongoing training as well as an attractive remuneration package Please include a cover letter and let us know what has attracted you to this opportunity

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