Learning Partner
Cognition Education
Auckland City, AUK
1d ago
source : ExploreJobs

Auckland City, AucklandJob DescriptionThe Learning Partners role is to represent Wavelength and Cognition in proposal presentations, industry events and other client functions.

  • Establish and meet client contact and revenue targets
  • Identify sales opportunities, and track these through to sales
  • Write proposal responses
  • Manage key client relationships / accounts
  • Lead client meetings
  • Provide consultancy and advice to clients
  • Represent Wavelength / Cognition in proposal presentations, industry events, and other client functions
  • Contribute to sales and marketing strategy, based on project experiencesFunctional relationshipsExternal
  • Clients (subject matter experts, learners, project owners / managers)
  • Providers / suppliers, e.g., contract facilitators, print suppliers
  • Other design agencies
  • Industry associationsInternal
  • Managing Director, Wavelength
  • Director, Wavelength
  • Senior Learning Partner
  • Design Manager
  • Learning Partners
  • Instructional designers and graphic and interactive designers and contract staff.Key accountabilities
  • Achieve revenue and customer service targets
  • Meet Wavelength / Cognition’s reporting requirements
  • Manage accounts and client relationships.
  • Represent Wavelength / Cognition at client and industry events, in line with our brand
  • Turn opportunities into sales, by working with clientsQualificationsPreferably : Bachelor / masters levelRelevant post-
  • graduate or specialist qualificationsExperience5+ years business development and consultancy experience in the learning and / or technology sectorsKey Technical CompetenciesClient facing skills

  • Proactively seeks new business
  • Manages client accounts, including work in progress reports, meetings, turning opportunities into sales, and building a strong relationship with the client
  • Thoroughly understands and can suitably articulate Wavelength / Cognition’s processes and the team roles to a client
  • Outstanding communication skills
  • Presents credibly and professionally
  • Able to manage difficult situations e.g., challenging meetings, customer complaints
  • Can proactively and assertively suggest solutions to a client in lay person’s terms, based on the brief they have been given
  • Becomes a client’s person of choice’ at Wavelength / Cognition, leading to increased loyalty and more business
  • Represents Wavelength / Cognition at proposal presentationsLeadership
  • Leads and manages own workflow, resource planning, and sales forecasting
  • Provides workflow, resource planning, and sales forecasting support to the Learning Partners
  • Proactively identifies potential downtime (or overflow), and solutions for using the time or dispersing the work, to Wavelength / Cognition’s best advantage
  • Is involved in the recruitment of new team members, and supports the induction of new staff members and mentors junior staff
  • Write sections of, and contributes to, RFPs and other client proposals.
  • Leads a team of staff and / or contractors on large projects or initiatives and represents Wavelength / Cognition at industry eventsBehavioural CompetenciesTime management
  • Is focused and concentrates on the task at hand
  • Sets realistic timeframes
  • Negotiates and agrees on deadlines, and raises any issues in advance if deadline is at risk and willing to support others at times of pressureCustomer service
  • Makes realistic customer promises and meets them
  • Demonstrates flexibility and willingness, i.e., goes the extra mile to get things done and looks for opportunities to improve customer service.
  • Manages dissatisfied customers appropriately : listens, acknowledges, apologises, problem-solves and takes ownership for putting it rightCommunicates effectively
  • Gives clear instructions to others
  • Confidently discusses performance, projects, and technical issues with team members
  • Gives constructive feedback
  • Maintains professional boundaries with team members
  • Listens actively
  • Writes clearly and logically
  • Is friendly and professional on the phone
  • Speaks in Plain English (minimal jargon)
  • Promotes Wavelength / Cognition’s good name in all interactions (with public, clients, suppliers, etc.)
  • Demonstrates professionalism and maintains professional boundariesTakes ownership and responsibility
  • Is dependable and reliable
  • Proactively identifies what work is required and carries through on tasks
  • Rises to challenges with a can-do attitude and responds positively to development opportunitiesStrives for business excellence
  • Continuously looks for opportunities to improve performance, capability, and results
  • Communicates and shares information with other areas of Cognition / Wavelength to ensure learning is shared and best practice occursTo learn more about the role or for further information, please send enquiries to jobs cognitioneducation.com
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