Junior Collections Officer
Auckland
Auckland, NZ
8h ago
source : seek

Junior Collections Officer

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  • Junior Collections Officer

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    Junior Collections Officer

    Job Information

    Job Listing Date25 Jun 2019Location Auckland , Auckland CentralWork TypeFull TimeClassification Call Centre & Customer Service , Collections

    Auto Finance Direct (AFD) is a specialist retail motor vehicle financier and a part of the Nichibo Japan Group, one of New Zealand’s largest automotive distributors.

    Operating from our newly refurbished city fringe premises in Grey Lynn, we are seeking a junior collections officer to assist our customers in keeping their loan accounts up to date through helping our customers come to an achievable solutions through reasonable enforcement of our collections policies and procedures.

    Assisting our Collections Manager, you will manage initial arrears queries via phone, letter, email, SMS or other appropriate means of contact.

    Industry experience is not essential.

    AFD is a rapidly growing motor vehicle financier and this role will see you start and continue to grow your career in a collaboarative and supportive environment.

    The successful candidate will have :

  • Customer service skills
  • Resilience and adaptability to work with a variety of people and situations
  • Ability to listen and demonstrate empathy during challenging phone conversations
  • Negotiation skills
  • Ability to think outside the box and use initiative with collection strategies
  • Knowledge of credit / financial industries (desirable but not necessary.
  • The application form will include these questions :

  • Which of the following statements best describes your right to work in New Zealand?
  • What's your expected annual base salary?
  • How much notice are you required to give your current employer?
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  • Job Information

    Job Listing Date25 Jun 2019Location Auckland , Auckland CentralWork TypeFull TimeClassification Call Centre & Customer Service , Collections

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