Service Advisor
Ministry of Social Development
Wellington, NZ
5d ago

In partnership with the various teams in Improvement, Systems and Technology (IST), the business and our IT suppliers, we help in the initiation, planning and delivery of solutions that meet the needs of the business.

This is an exciting opportunity to join one of New Zealand’s largest IT groups where you will work with talented individuals, be regularly challenged, and be innovative while enjoying an Agile environment with varied growth opportunities.

This role provides IT service management support and advice to IST management and staff. A key focus is to provide administration, maintenance, and support services for the IT Service Catalogue (ITSC).

The ITSC is a key repository of service, configuration, and relationship information about business and IT services and IT assets (applications and platforms).

  • Administer and maintain information in the ITSC in collaboration with content owners. ITSC administration tasks include access management, data management and reporting.
  • Work with ITSC asset owners, Technical Product Managers and Technical Product Owners so that ITSC service and asset information is complete, correct, and current.
  • Provide service management and ITSC support, training, and advice to MSD staff and ITSC asset owners and users.
  • Liaise with IST database and development teams to ensure ITSC operational availability and to ensure that ITSC software is maintained and enhanced as appropriate.
  • Collaborate with IST teams so IT asset information is consistent and aligned across toolsets including incident, problem, change and service request tools and risk management tools.
  • Collaborate with Finance so IT asset information and financial asset information are in alignment
  • Participate in projects as required, providing IT service management and IT asset and configuration services and skills.
  • Provide IT service management advice and support to MSD business units and IST management and teams
  • Experience in an IT services management or service delivery role
  • Knowledge of IT service delivery functions and IT service management processes such as incident, problem, change, configuration, asset, and service catalogue management.
  • Knowledge of technology service level agreements and vendor relationships
  • Experience in an agile solution delivery environment
  • Excellent oral, written, and interpersonal skills
  • Demonstrated commitment to customer service business relationships.
  • ITIL qualification
  • We are an organisation that has people at the centre of our work. At MSD we understand that people do their best when they can be their best and that’s why we are committed to fostering a work culture that is diverse, inclusive, and supportive.

    We offer structures and tools such as Flexible working arrangements, Heath Insurance and Vision Care, Childcare Assistance and Information for Parents / Caregivers, Westpac Government Employee Pac, MSD Wellbeing Plan and Learning and Capability- Study Assistance to support our people and their development.

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