Contract Renewal Specialist
NTT
Auckland, New Zealand
8h ago

Key Roles and Responsibilities :

  • Understand the competitive landscape of the renewal, client’s need changes and vendor costs and generate a competitive and profitable renewal quote / proposal to maximise the chances of securing the renewal
  • Works with the renewal owner or the client directly to review client’s commercial needs and work within the company policy and rules to create a commercially favourable renewal quote / proposal
  • Maximise upsell opportunities as part of the renewal such as uplift of service level or enlargement of installed base, in some cases, by interacting directly with clients
  • If part of direct renewals with clients (long tail renewals), will perform client-facing interactions or supporting renewal owner in aligning the internal commercial considerations with the clients’ needs as part of the renewal negotiations.
  • Exercise business decision on margins and commercial terms like payment terms in line with company’s commercial policy
  • In a client facing role, Contract renewal specialist will secure the renewal order from client and will liaise with internal teams to ensure order is onboarded accurately.
  • Upon clients’ issuance of renewal order, ensure clients’ orders are validated and processed accurately in the internal systems, in accordance to company order intake policy
  • Ensure all commercial documents such as clients purchase order, vendor quotes, internal commercial documentation are complete and accurate
  • Provide specialisation expertise of renewal enablement by vertical, segmentation, upsell, cross-sell, in line with business requirements
  • Analyse and recommend improvements in methodology of costing / pricing and quoting methodology by client segmentation / vertical, by vendor and by contract profile
  • Analyse, recommend and drive adoption long tail renewal methodology including upsell and cross sell
  • Knowledge, Skills and Attributes :

  • Ability to work with a variety of internal teams to ensure the successful execution of their daily activities
  • Displays excellent understanding of the relevant systems and portals
  • Ability to work quickly and accurately, whilst being able to balance general administrative duties and excellent client service orientation
  • Ability to display an understanding of the business needs and expectations and the ability to consistently deliver a quality service through offering the required support
  • Reliable with the ability to produce a high quality of work
  • Excellent attention to detail and able to manage work processes and display strong orientation towards ensuring client satisfaction and service delivery
  • Ability to plan well and organise their daily work activities
  • Meticulous attention to detail together with good organisation skills
  • Excellent understanding of business needs and expectations and uses skills and knowledge to produce a wide range of tasks
  • Ability to build solid relationships with internal and external stakeholders
  • Excellent written and verbal skills
  • Should be at least an intermediate on MS Productivity tools like excel, word and power point
  • Academic Qualifications and Certifications :

  • Bachelor’s degree or equivalent in any stream
  • Completion or working towards completion of an ITIL certification is preferable
  • Required Experience :

  • Seasoned with demonstrable years of related industry experience
  • Demonstrable knowledge on costing and quoting for services renewal
  • Vendor back out knowledge is preferable
  • Seasoned with demonstrable order booking processes knowledge Quote to Order / Order to Cash Knowledge
  • What will make you a good fit for the role?

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