Team Leader - Experienceat Tertiary Education Commission
Tertiary Education Commission
Wellington - Wairarapa, NZ
3d ago
source : New Zealand Government Jobs

About this role

If you're looking for your why , then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training, and seek to broaden the aspirations and lift skill bases of all New Zealanders from ages 7 to 74.

The TEC internally, fellow government agencies, employers and industry are geared up for change across the careers and tertiary education systems, which is why we have a Products Services & Design Team responsible for designing system enhancing products and services.

This team has the mandate to lead the design and development of products and services that will support New Zealanders making education and careers decisions throughout their lives.

To help us achieve this, we are looking for an Experience Team Leader to lead our talented team of service designers and business improvement analysts in continuously improving the experience we deliver to Aotearoa.

What will you be doing?

  • Leading your team of business improvement analysts and service designers in understanding where the TEC products and services meet the needs of all New Zealanders.
  • Leading your team in identifying and designing opportunities to better meet diverse needs, and deliver to the TEC strategy.
  • Championing human-centred, inclusive and equity-first design and research practices across the TEC.
  • Leading the service design capability at the TEC and upskilling the organisation in service design ways of working.
  • What will you bring to the role?

  • A drive to make a positive difference in the lives of New Zealanders.
  • A passion for human-centred design, your team, your customers and making a positive difference in the lives of New Zealanders.
  • Your extensive knowledge and expertise in service design including targeted research, insights, and systems mapping.
  • A minimum of 2 years' experience managing a team of service designers, business analysts, business improvement analysts, user experience researchers, or similar.
  • Experience in establishing processes and methods to enable service design and / or business improvement to work effectively with other disciplines (such as insights, policy, product ownership, and strategy).
  • What will you get in return?

  • The opportunity to work on products and services that will have a positive impact on the lives on New Zealanders.
  • Working with a dynamic and vibrant team.
  • $120k - $140k depending on experience.
  • A workplace that values humans, and supports flexible working.
  • If this sounds of interest, please apply now,

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