Service Desk Coordinator
Jarden
Auckland, NZ
4d ago

The Role

A 1st line Service Desk Coordinator resource for internal BAU, providing our users with a first point of contact for queries with any calls sitting within the Service Delivery framework.

Be able to triage incoming calls, manage and allocate jobs to relevant people and communicate to the wider business when required, while still having the ability to work alongside other team members to provide positive outcomes for the Jarden group.

Key responsibilities include :

  • Working closely with the Support Analysts, System Engineering teams and team leadership to provide rapid resolutions to any issues
  • Carrying out health checks to ensure that the IT environment is working as expected
  • Document how best to mitigate issues within these work flows as and when they arise
  • Work in open plan and team environment and in addition flexible in hours where required
  • About You

    You have an out-going nature with a strong team focus and the ability to work at your own initiative. You are a good listener, but still able to readily provide input to technical discussions.

    You have a high level of client service ethos. Self-motivating and enthusiastic with a strong work ethic, you also have the ability to maintain a high level of professionalism

    You have the willingness to go the extra mile to meet client expectations and you are an independent thinker who is happy to question the norms when appropriate In addition, you have

  • An understanding of ITIL Foundation and Agile methodology
  • A relevant Tertiary Qualification
  • Previous exposure to Financial Systems
  • Ideally, you’ll also have knowledge of VMware vSphere, AD and AAD user, group and device management and Microsoft Exchange.

    In return we can offer you a great company and team culture within our fast-growing firm, and exciting long-term career prospects.

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