Customer Service Representative (Inbound Call Centre), Financial Services
9d ago
  • State of the art office based in the heart of Newmarket
  • Great culture which celebrates success and promotes development
  • Permanent full time (40 hrs) position
  • You must be available for rostered shifts, Monday to Sunday between 8.30 am - 11.00 pm.
  • At FlexiGroup we're doing 'financial services' differently. Every day, thousands of New Zealanders use our smart, customer-

    centric financial solutions including Q Card, Q Mastercard, Farmers Finance Card, Flight Centre MasterCard, Oxipay, FlexiRent and TRL Leasing.

    With both consumer and commercial offerings, FlexiGroup partners with a 13,000 strong network of merchants, vendors and retailers throughout New Zealand to deliver interest-

    free credit, credit cards, long-term finance, leasing, and vendor finance programs.

    To deliver smart finance solutions to New Zealanders we depend on great people and our 300-strong family is a diverse mix of talent who share a common goal of making moments happen for our customers.

    Our Customer Service Representatives help our customers with everything from their credit card statements, to seeing if our products can help them buy the things they want to enjoy life!

    There is never a dull moment. We are busy, we work hard and we have fun!

    Our CSR's work on rotating rosters. They get a new roster every 4 weeks and know what hours they will be doing 3 weeks in advance which makes the work-

    life balance thing a little bit easier! Each roster will include some late night work (until 11.00 pm).

    So what do you need to succeed in this role?

  • Current or previous call centre / customer service experience
  • You will have a passion for dealing directly with customers over the phone and helping them out in any way you can.
  • Our business understands that our frontline is the key to success. That's why we are continually looking to improve our service to our customers but equally, our proposition to our employees.

    We have got some great training in place to get you upskilled quickly and focus on developing you further in your career.

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