Guest Services Assistant
International Travel College of New Zealand
Auckland, New Zealand
2 months ago

Sudima Hotel Reception Must have full licence! To efficiently and effectively carry out general GSA duties as directed by the Front Office Manager or Duty Manager.

To ensure the highest standard of guest service is maintained while also ensuring maximum revenue for the hotel is produced.

Responsibilities To promote guest services via front desk & telephone contact, by giving individual and prompt attention to guests’ needs in a courteous and professional manner.

To provide a warm friendly welcome every time you come into contact with a new guest. To be familiar with all aspects of the Front Office PMS system, and the Front Office telephone switchboard.

To be familiar with company policies and procedures for credit cards, travellers cheques, telechecks company discount cards and the like.

To carry out the cashiering functions of foreign exchange, telephones, guest meals, balancing shifts takings, banking ect.

To ensure the receiving / distribution of facsimiles and messages is organised and timely. To liaise closely with Housekeeping with regard to rooms available and early departures / check-

ins, guests special room requirements and room status’. To assist the Duty Manager, where necessary, with Tour check-ins, allocation rooms, and other duties as required, ensuring guest comfort and satisfaction.

Complete rostered shifts over a 7 day week which could include : AM, PM and Twilight To transport guests to and from the Airport when requested and ensure road safety rules are adhered to at all times.

To report any mechanical issues to the Maintenance Manager asap and not use that vehicle until given the all clear. To have a full current driver’s license, and have this on you at all times whilst driving any of the hotel vehicles.

Inform your manager or HR immediately of any license restrictions you may receive throughout your employment with us. Complete room service orders (twilight shift only), adhering to food safety and hygiene standards.

Conduct general cleaning duties as directed, and maintain the cleanliness and upkeep of the Hotels public areas. To assist in transporting luggage to and from guest rooms unless told otherwise by the guest.

Resolve any maintenance issues that arise during shift, If capable and can be done in a safe manner that wouldn’t bring harm to you other staff or guests, Complete regular security checks in and around the property, and report any suspicious activity or unruly behaviour to the Duty Manager.

To liaise closely with fellow personnel to ensure the smooth operation of each shift. To be fully aware of the hotel’s Fire Evacuation procedures.

To ensure and maintain the security of personal information of customers and team members of the hotel. To ensure you are smartly and correctly attired reporting for duty punctually in the correct uniform and maintain a high standard of personal appearance and hygiene at all times.

To be familiar with all aspects of the Hotel, including facilities available and special packages available during the year.

To be able to fulfil guests queries regarding local activities and sightseeing To attend staff meetings and any internal or external training when requested by your manager or HR.

To remember that as a GSA, your manner and attitude towards guests, staff members, management and your job, is always in the public eye, therefore a professional and mature attitude must be foremost at all times.

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