Infrastructure Consultant
Talent International
Wellington, New Zealand
4d ago
  • Customer focused IT managed services company
  • Energetic and vibrant team
  • About the Employer

    My client is a dedicated professional services company committed to providing Information Technology and Telecommunication Solutions to corporate clients.

    Solutions cover unified communication and voice, Contact Centre, Radio Communications, Managed Networks and Cloud Services.

    About the Role

    Working as part of a small team of system support engineers you'll use your technical skills and knowledge to provide clients with Level 3 technical support whilst managing client projects.

    You will have outstanding communication skills, an ability to develop trusting relationships with all stakeholders and a desire to collaboratively mentor team members.

    Key responsibilities will include :

  • Develop a trusting relationship with clients and internal staff
  • Timely resolution of escalated 3rd level technical incidents
  • Identify, manage and lead escalations; support others with same
  • Create innovative solutions to meet complex client IT infrastructure needs
  • Ensure documentation; configuration management entries are up to date and accurate
  • Implement complex IT solutions within project time frames
  • Proactively identify solutions to prevent or minimise complex issues
  • Clearly communicate with all stakeholders
  • To be successful for this role you must have the following :

  • 10+ year experience working with; VMware, HPE / x86 servers, Storage - general skills, Switching / routing
  • Some firewalls skills would be good too
  • Certification in one or more of the above technologies
  • Project experience; Managed Services or Professional Services environment
  • Ability to work effectively as part of a broader diverse team
  • To be considered for this role, simply apply now.

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