Service Delivery Manager - Part Time
Palmerston North
6d ago


Part Time 25 hours per week

Are you Service Management specialist in the IT industry? Can you monitor, manage and report on the efficient, cost-effective delivery of IT services to a large customer, while ensuring high levels of satisfaction?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

We are looking for a Service Delivery Manager in Palmerston North, in a permanent part-time capacity around 25 hours per week.

Our SDMs focus on four key challenges - delivering to all service level obligations, developing effective relationships and teams, innovating and improving productivity, and growing and transforming the services business we deliver to the client.

You will need to enjoy a sometimes complex and changing environment that will require a mix of skilful proactive and responsive action.

You will be responsible for ensuring the customer is consistently satisfied and expectations are exceeded, enhancing Fujitsu's reputation as an IT service provider and identifying opportunities to grow the business.

Core Skills

To thrive in this role, we envisage you having :

  • Some leadership experience, preferably within IS outsourcing
  • A breadth and depth of knowledge of SDM standards & practices
  • Experience managing service delivery under an ITIL framework
  • Proven experience that includes client operations, contract adherence, monitoring and reporting, financial management of projects and services, and risk management
  • Demonstrable skills in thinking strategically, making an impact, leveraging expertise, changing and improving, and winning with energy
  • If the profile fits you, and you are interested in a part time role, we’d love to hear from you. Apply now using the link provided.

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