Customer Lifecycle Managament (CLM) Specialist
Auckland City, AUK
1d ago
source : ExploreJobs

Auckland City, AucklandFull-time, PermanentHere at BNZ, it's about more than just banking. We believe in supporting our local communities and designing customer led solutions that change the way people manage their money.

For our people this means we create an environment where you can try new things, deliver innovative solutions and be empowered to put your energy into being you.

We currently have an exciting opportunity for a talented marketing specialist to join our Marketing team as Customer Lifecycle Management Specialist!About the RoleAs our Customer Lifecycle Management Specialist you will co-design Customer Lifecycle Management programmes to ensure BNZ proactively engages and helps customers be good with money throughout their banking relationship.

You will champion the utilisation of data and insights to provide personalised customer experiences to drive optimisation of retention, growth and customer satisfaction.

Working closely with the Customer Lifecycle Management Manager, you will assist in building testing into CLM plans and ensure measurement is in place to learn, refine, and drive a continuous improvement culture.

About YouOur ideal candidate will have previous experience in Direct Marketing and customer lifecycle management. With a background in customer engagement and data driven marketing type roles, you will have excellent analytical and problem-solving skills, combined with commercial acumen.

As the Customer Lifecycle Management Specialist you will also have : Proven influencing, stakeholder management and presentation skillsExcellent planning and prioritisation skills with the ability to manage competing prioritiesStrong communication skills both written and verbalExperience with marketing automation platforms such as Marketo, Salesforce Marketing Cloud or Adobe Campaign would be a bonus.

Working at BNZAt BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.

We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.

Wellbeing : Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together.

We're here to support you to be your best with a number of wellbeing initiatives.Leave : We all need a bit of time off every now and then.

At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.

Flexibility : We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based.

Talk to us about how we can make this work for you.This is an exciting opportunity to join us! BNZ is an award winning, forward-thinking, diverse and inclusive organisation with an ambitious change agenda.

We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with.

If you're ready to progress your career with BNZ, apply now!Applications for this role will close on Sunday, 26 January 2020 at 11.55pm

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