Customer Response Coordinator
Auckland Council
Auckland City, AUK
2d ago
source : ExploreJobs

Permanent Full-Time PositionOpportunity to work Auckland- widePlay a part in making Auckland a world-class cityHe angitūtanga : The opportunityAuckland Aspires to be zero waste by 2040, taking care of people, the environment & turning waste into resources.

This is an opportunity to be a part of this team and make Auckland more sustainable! In the Waste Solutions team, we are looking for a Customer Experience Coordinator who can provide exemplary, accurate and responsive end-to-end customer friendly services.

You will be supporting all waste management and minimisation contracts by ensuring all records and information are current and actioned within agreed timeframes for bin & bag services and requests for inorganic collections.

Coordinating timely resolutions of all assigned complaints and enquires from customers.He kōrero mōu : About youTo be successful you will need to be proactive in resolving customers' complaints and issues.

As this role involves a high level of stakeholder management with the public, contractors, and waste management team; strong verbal & written communication is a must.

Impeccable attention to detail is required as you will be tasked with database management, reporting & analysing case management of bin RFS.

Ngā āhuatanga kei a mātou : What we offerAs part of the Waste Management department, you will be working with a diverse team of subject matter experts who are passionate about delivering tangible results to our city.

The team is large, and the opportunities are endless!Applications close 2nd September 2020Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion.

If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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