Senior Visitor Advisor
Department of Conservation
Hamilton, New Zealand
5d ago

Job Specification

More than one million people visit Department of Conservation (DOC) visitor sites across the country annually. Dramatic changes in the visitor industry over the last 12 months requires dynamic thinking.

The country's largest tourism experience provider, DOC, has become more strategic and forward-thinking in visitor management and experience design.

Protect, Connect and Thrive are three key drivers to the new DOC Heritage & Visitor Strategy and these values provide the backbone in supporting experience design, visitor planning and rolling out new systems and processes across all levels within the Department.

DOC is looking for a strategically focussed, confident communicator that can influence and advise key decision-makers in the management of our visitors and our key visitor sites and destinations.

He angitūtanga : About the Role

The Senior Visitor Advisor reports to the Visitor Advice manager and is part of the newly created national Heritage & Visitor Unit.

The role is based in Hamilton and will primarily support and advise senior leadership staff in the Hauraki, Waikato, Taranaki region.

There are also opportunities to support national and cross-regional visitor-related projects.

He kōrero mōu : What we are looking for

The role requires a confident communicator with proven relationship management experience. A background in visitor planning, destination management, travel and tourism are ideal.

You will be involved in leading strategic conversations to turn the strategy into reality; connecting across visitor projects, teams and work to improve outcomes and efficiencies.

If you can tick the following boxes, we want to hear from you.

  • Understand visitor and destination management and have knowledge of New Zealand's recreation and tourism sectors;
  • Influence at all levels of management;
  • Apply strategic thinking and insights to translate national strategies and directions into regional priorities;
  • Make connections to improve awareness and share knowledge;
  • Lead and influence complex projects in a visitor context;
  • Engage and work in partnership with iwi, hapu and whanau;
  • Coach and mentor relevant staff.
  • Ngā āhuatanga kei a mātou : What's in it for you?

    A fantastic supportive and collaborative working environment. Being the multiple award winner of the most attractive employer in the public sector (and second overall) with an average turnover of over ten years, we know people generally really enjoy working with us.

    We offer flexible working options, the ability to sometimes work from home or slightly adjust regular business hours as long as the work gets done.

    The chance to join a large organisation that's still growing. You will be joining a newly created unit that's open to fresh perspectives to continuously improving the way we do things.

    Excellent training opportunities. If successful, you will attend our exciting nationwide induction and ongoing training programs to learn more about the Department and make valuable connections with new colleagues across the country.

    Eligibility to work in New Zealand is mandatory, including a valid work visa covering the whole period of employment if applying internationally.

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