Technical Delivery Lead
3d ago

Do you have a Technical Leadership background and thrive on empowering a team? Do you enjoy engaging with the customer with a strong focus on delivery?

Do you want to be proud to work for a company that respects its people and is at the forefront of technology?

The NZ role has a dual responsibility. Firstly to manage and monitor the consistent delivery of Managed Network Services to Fujitsu Oceania customers in New Zealand and secondly to effectively lead the NZ team of implementation Engineers across the range of technologies that deliver Infrastructure Services.

Network Delivery Lead

As the Network Delivery Lead you will be at the core of the delivery and operation of network infrastructure, driving enhanced capacity, reliability and availability of IT network services for Fujitsu clients. In this role you will

  • manage the operational account and technology support strategy
  • manage the Network and Voice service to customers as per contracted requirements
  • work with technical leads to integrate new, enhanced and existing service offerings.
  • Implementation Lead

    In this role you will be the point of negotiation with Project Managers, Service Delivery Managers and other Competency Managers in relation to infrastructure project deliverables. Here, you will :

  • look for opportunities to utilise the team's capacity in billable and productive activities,
  • develop the team's skill sets to meet customer demand,
  • provide reports around capacity, billing, and staff productivity.
  • Across both functionalities there will be a customer-facing element which will see you working with the customer to identify business opportunities and Fujitsu-supplied products and services to address them.

    You will also need to maintain awareness of customer SLAs and how your teams contribute to meeting them. Responsible for overall morale, culture and performance, you will ensure your teams have clear objectives, including training and development plans, and will conduct regular performance reviews.

    Core skills :

  • Experience in leading a technical team where you have been the primary escalation point, ideally in a Managed Service Provider environment
  • A broad network operational and support background covering LAN, WAN, telephony and security products.
  • A technical background in IT Infrastructure , including Cloud-based solutions
  • Outstanding leadership skills and ability to enhance teams’ performances, while ensuring the right people are allocated to the right projects
  • Excellent communication and negotiation skills, strong customer focus and stakeholder management capability
  • Solid foundation and understanding of ITIL processes.
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