Retail Manager
Estee Lauder Companies
Auckland, New Zealand
7d ago

Profile Summary

We are looking for a dynamic and inspirational Retail Manager to lead, coach and develop our team of Retail Artists to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills ideally gained in a retail or service based environment.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store, working closely with your Assistant Manager.

With the support of your Sales & Education Executive and input from your team, you will have accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-

store events, exceptional customer relationship management and the leadership of a team of passionate Retail Artists.

If you are an ambitious self-starter with a flair for business planning and a passion for coaching others to reach their full potential we want to hear from you! This could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all-

round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer outstanding training and development and a competitive remuneration and benefits package.

Days and Hours of work are Tuesday to Saturday, 38 hours per week.

What we ideally look for in our Retail Managers :

  • At least 1 years Retail Management experience or solid experience working as an Assistant Manager or Supervisor preferably in fashion or cosmetics
  • The ability to provide inspirational, authentic and personalised customer service
  • Previous business planning experience including setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading a team to achieve sales and customer service targets through coaching
  • Experience creating and executing in-store events
  • Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
  • Previous experience with retail point-of-sale software
  • Proficient in Microsoft office applicants
  • While a qualification in make-up artistry / previous retail make up experience is preferred, we welcome applicants with amateur level experience who are able to demonstrate a high level of creative and technical expertise
  • What we offer in return :

    As a true Global Brand we are dedicated to providing our Retail Managers and Assistant Managers with the tools they need to succeed.

    All of our leadership roles participate in leadership development and coaching programs, as well as receive ongoing support from their Sales & Education Executives.

    They receive best in class artistry development as well as the opportunity to grow their skills in other areas such as customer service and business management.

    All of our M.A.C employees receive generous free and discounted product allocations, monthly incentive opportunities as well as opportunities to prepare themselves for working within the industry.

    Applications close Monday 1st October 2018

    Estee Lauder Companies is an equal opportunities employer.

    We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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