Technical and Customer Support Specialist
Concentrix
Wellington
4d ago

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Are you looking for a full-time stable career? Do you thrive helping others? Do you want to grow as a professional? Do you want to support customers?

Do you desire the opportunity to earn monthly performance incentives? Are you ready to help customers get more out of the latest technology?

At Concentrix, we choose to promote from within, with 95% of our leadership team starting their career as a Customer Support Advisor.

We are proud to be able to offer stable, career enriched opportunities .

We run a contact centre on behalf of one of the world’s leading technology companies , helping their clients across New Zealand, Australia and beyond.

We are adding more full-time inbound Customer Service Support Specialists to our telephone-based team to provide the supreme service and responsive assistance our clients customers.

As a customer support specialist for our technology client, you join our class of other new starters where you will be provided with 4 weeks of extensive fully paid training to set you up for a successful career with us.

After you complete your training you will enter an 8 week nesting period. At this point you will begin taking inbound calls from our client’s customers and resolving technical issues over the phone .

During this time you will be closely supported an mentored by an experienced team member. Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero.

You also will receive ongoing coaching and upskilling sessions from your performance coach and team leader to enable you to perfect your skills, so you are ready to build your career with us.

Here's what you'll get from us :

The oppourtunity to earn up to an extra $400 a month in bonus payments depending on individual and site wide performance

An awesome expanding variety of retail discounts! This includes half priced gym memberships! Discounts at spec savers, PB Tech and more!

Growth available in the first year to be upskilled and move through customer service levels. Potential for 15% salary increase within the first year

Oppourtunity to work at our convenient CBD location in the beautiful old arcade building. Our multi-level site is fully kitted out with coffee machines, play stations, air hockey tables, vending machines and even a quiet sectioned off space for when you need a little time to relax.

The chance to work for a rapidly expanding fortune 500 company and represent one of the largest technology companies in the world.

Holistic employee well being program to keep you happy and healthy

And here's what we'll need from you :

Outstanding communication skills including clear and articulate verbal, listening and written competency

A good understanding of modern technology

Natural at multi-tasking with the ability to work under pressure

Attention to detail

Driven to deliver customer solutions

Resilience to deal with difficult people

Happy to work on weekends and able to work on a rotating roster from 9am-9pm Monday Sunday

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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