E-Commerce Operations Support
NZ Post
Auckland, NZ, NZ
3d ago
  • Auckland location
  • Work closely with our partners at MPI and Customs The E-Commerce Operations Support provides support to the border clearance E-Commerce team in clearance of inbound commercial parcels with a focus on managing the requirements of parcels held by NZ Customs and MPI to achieve final release to the customer.
  • The role manages internal and external communications concerning held parcels and ensures Customs / MPI clearances are lodged with border agencies in a timely manner. You'll also be involved in

  • Assisting with the Customs and MPI Unclaimed report process
  • Answering customers general and MPI queries and management of the MPI inbox
  • Ensuring all billing is correct to quotes, and posted in agreed timeframes
  • Investigating queries and issues from internal and external customers regarding billing
  • Assisting the wider team in terms of processing supportWhat are we looking for?You'll have some experience as a customs broker already and you'll be proficient in Cargowise One. You'll couple this with
  • Strong conceptual and analytical skills
  • An understanding of Customs, MPI, Health, NZFSA regulations relating to Customs Clearance procedures
  • Good written and verbal communication skills and the ability to articulate ideas and concepts clearly
  • A structured and methodical approach
  • Strong initiative and attention to detailInterested?If you are interested in this role, we would like to invite you to apply now via www.
  • jobs.nzpost.co.nz where you will find a JD and can upload your CV and covering letter. For further information please contact Michele Christie michele.

    christie nzpost.co.nz (please do not send applications to this email address apply as per the instructions).Applications for this position close on 17 October 2021.

    All applicants will be required to provide proof of their eligibility to work in New Zealand. Appointees will be subject to a security check.

    There's something really special about being part of the team here at NZ Post - Tukurau Aotearoa, who we are and what we stand for is grounded in our values.

    We are proud to be Rainbow Tick certified and recognise the diversity and uniqueness of our workforce and reaffirm our commitment to create a safe and inclusive environment for everyone.

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